Hi there! I see you're having trouble logging into your HelloMoney account because it says your account is "under review." To better assist you, could you tell me if you recently made any unusual transactions or provided new information to your account? Sometimes accounts go under review due to suspicious activity or verification checks.

Meanwhile, here’s what we can try:

1. Wait for Review Completion: Account reviews usually happen for security reasons and may take some time to resolve.
2. Check Your Email: Look for any emails from HelloMoney or AUB that might request additional verification or information.
3. Contact Customer Support: If the review has been going on for a while or you haven't received any communication, the best step is to reach out directly to AUB's customer care via email at [email protected]. Sending them a screenshot of the message you're receiving will help speed up the process.
4. Avoid Multiple Login Attempts: Repeated attempts while under review might prolong the process.

If you want, I can guide you on drafting the email or help check any other possible issues. Does that sound good? Also, let me know if there’s any recent activity or if you’ve already contacted support.

Are you satisfied with this plan, or should we look into other options?

they request additional verification

Thanks for letting me know that additional verification was requested. HelloMoney typically requires extra verification steps to confirm your identity to comply with security and regulatory rules. Here’s how you can complete those requirements on your Windows device using the app or web:

1. Prepare Your Valid ID: HelloMoney accepts government-issued IDs such as National ID, Driver’s License, Passport, or UMID. Have a clear, readable photo or scan of your ID ready.

2. Face Verification: The app often requires a facial recognition step—basically a quick selfie—to match with your ID. You'll need to allow camera access if you are using the app on your device.

3. Follow the In-App Prompts: Open the HelloMoney app, and there should be a section or notification prompting you to submit your additional documents or complete face verification. Go step by step.

4. Check Your Email or Messages: Sometimes, you receive a verification code via SMS or email to confirm your identity as well.

5. Avoid Using Unsupported Browsers: Since you’re on a WebKit-based setup (perhaps using an uncommon browser on Windows 10), try switching to a supported browser like Google Chrome or Microsoft Edge if you are accessing HelloMoney online for verification, to avoid any compatibility issues.

If you're unsure or the process isn’t clear, I can walk you through each step. Also, if you need, I could check the latest official HelloMoney guidance on additional verification to ensure you have exactly what’s required.1 2 7

Does that help? Are you currently doing this through the app or the website?