Hello! I understand you're seeing the message "there are no insights for you right now" on the Bank of Hawaii app and are unable to access your account. Let’s work together to get this sorted out.

First, just to clarify: when you say you cannot get to your account, do you mean you’re unable to log in at all, or is the app opening but simply not showing your account details and giving that insights message?

This will help me understand if it's a login issue or a display/data issue in the app.

Meanwhile, here are a few steps we can try:

1. Check Your Internet Connection: Ensure your iPhone is connected to a stable Wi-Fi or cellular network.

2. Close and Reopen the App: Sometimes restarting the app clears temporary glitches. Double-click the Home button (or swipe up from the bottom for iPhone without a Home button), find the Bank of Hawaii app, swipe it away to close, then reopen it.

3. Update the App: Go to the App Store and check if there is an update available for the Bank of Hawaii app. Using the latest version helps with bugs and new features.

4. Log Out and Back In: If you can access settings in the app, try logging out, then log back in with your credentials.

5. Restart Your iPhone: A simple reboot can clear caches and reset slightly misbehaving apps.

If after these steps the issue persists, please let me know what part is not working, and if you receive any other messages. I can then guide you through more advanced troubleshooting or check if there are any account-specific settings or known issues.

Are you able to try these steps, and can you share exactly where the process gets stuck?

Getting message that says “there are no insights for you right now” and cannot get to account

Thanks for confirming the message you're getting. Since you're unable to access your account and seeing "there are no insights for you right now," let’s try focused steps to get you back in smoothly on your iPhone with iOS 18.6:

1. Force Close and Relaunch the App: Sometimes the app’s data fails to load properly. Close the Bank of Hawaii app fully from the app switcher (swipe up on the app preview) and then reopen it.

2. Check for App Updates: Go to the App Store, tap your profile icon, and scroll to see if the Bank of Hawaii app has an update. If so, update and retry.

3. Clear Cache via App Settings: iOS apps don't have a direct cache clear option, but logging out and back in can help refresh stored info. Try logging out of the app, then log back in.

4. Restart Your Device: Sometimes a reboot fixes temporary software glitches. Hold the side button and volume button, then slide to power off. Turn your iPhone back on.

5. Reinstall the App: If it still doesn’t work, uninstall the app by long-pressing its icon and deleting it, then reinstall from the App Store. This will clear any corrupted data.

6. Check Bank Service Status: Visit Bank of Hawaii’s website or social media channels to ensure there is no ongoing maintenance or outage affecting app services.

If these steps don’t resolve it, there could be an issue with your account settings or a backend problem. In that case, I recommend contacting Bank of Hawaii customer support directly: [email protected] or call their support line.

Could you try these suggestions and let me know if your account access improves? I’m here to help further if needed! Are you satisfied with the solution I provided?