Hi there! I see you're having trouble with True Surf crashing right after the startup screen. That sounds frustrating. Just to get a clearer picture, could you tell me:

- Are you running the latest version of True Surf on your Mac?
- Have you tried restarting your Mac or reinstalling the app before?
- Does this happen every time you open the app, or just occasionally?

Meanwhile, I can walk you through some common steps that often help with startup crashes on your Mac OS X 10.15.6.

1. Restart your Mac: Sometimes a simple reboot can clear temporary glitches.

2. Check for app updates: Open the App Store and see if there's an update available for True Surf. Updates often include bug fixes for crashes.

3. Clear app cache and data: While macOS doesn’t have a direct "clear cache" button for apps like on mobile, you can try deleting the app and reinstalling it to reset all data.

4. Review system compatibility: True Surf is generally compatible with your OS version, but if your macOS needs any system updates, check in System Preferences > Software Update.

5. Check for conflicting software: Sometimes other apps running in the background can interfere. Try closing other applications when launching True Surf.

If you have any error messages or crash logs that pop up, sharing them would help too.

If after these steps it still crashes at startup, we might need to check if this is a known issue with the current app version or if further deeper troubleshooting or support from the developers is needed.

Would you like me to guide you through uninstalling and reinstalling the app? Or do you want to first confirm some of the details above?

I am on a iPad. Before I couldn’t do missions so I deleted the app that redownloaded it. Now it is doing that every single time

Thanks for clarifying that you're using an iPad. It sounds like after deleting and redownloading True Surf, the app crashes every time you try to start it. Also, you mentioned previously having trouble with missions. Let’s try some targeted steps to get you back surfing smoothly.

1. Check iPad Software Version: Since you are on an iPad, make sure your iPadOS is up to date. Currently, the latest iPadOS version is well beyond your device's version if you're on iPadOS 13 or older. To check: Go to Settings > General > Software Update. Keeping iPadOS updated helps prevent app compatibility issues.

2. Reinstall True Surf Properly: You mentioned deleting the app, so let's ensure its data is fully cleared before reinstalling:
- Press and hold the True Surf app icon until it wiggles.
- Tap the ‘X’ to delete the app.
- Then, go to Settings > General > iPad Storage, find True Surf and make sure it's not listed. If it is, delete it from there too.
- Restart your iPad by holding the power button and sliding to power off, then turn it back on.
- Re-download True Surf fresh from the App Store.

3. Check for Known Issues: There have been reports from other users about crashing and mission-related bugs after recent updates to True Surf on iOS devices. The devs are investigating these problems. Sometimes these issues happen right before an update patch is released3.

4. Log into Your Account: If you haven’t yet, ensure you are logged into your True Surf account after reinstalling. Some users lose mission progress or experience glitches if they play without logging in2.

5. Force Quit Other Apps: Before launching True Surf, double-click your iPad’s Home button (or swipe up from the bottom if no Home button) to see recent apps. Swipe up on all others to close them - freeing up memory helps apps run more smoothly.

6. Contact Support if Needed: If the app still crashes at startup or during missions, you might need to reach out to True Surf support directly with your device info and iOS version for assistance: [email protected]10.

Would you like me to guide you through any of these steps in detail? Or if you want, I can help with sending a support email for you. Let me know!

It’s still not working

Thank you for trying those steps and letting me know it’s still not working. Since you’re experiencing the app crashing or kicking you out right at the True Surf screen on your iPad, and you’ve already reinstalled it, here’s what we can do next based on recent reports and support information:

1. Reach out to True Surf Support: There are known issues with certain devices and iOS versions causing crashes or mission glitches, and the developers are actively working on fixes. The best way forward is to email True Surf support with your device model, exact iOS version, and a description of the problem. They can investigate specifics of your account and app logs. You can contact them at [email protected]3.

2. Double Check Your Apple ID and Network: Sometimes, login sync problems or network issues can cause the game to fail loading properly. Try switching to a different Wi-Fi or cellular network if possible, and ensure your Apple ID is signed in correctly in the iPad settings.

3. Keep an Eye on Updates: Follow the official True Surf social media channels—some users have reported similar issues recently and updates addressing bugs often come shortly after. For example, recent posts mention ongoing investigations and recommend reaching out to support2.

4. Temporary Workaround for Missions: For the mission-related issues, some community posts suggest that missions may reset or glitch after updates, and logging out and back in sometimes helps. However, ultimate fixes depend on app updates from True Surf’s developers10.

Since your issue appears persistent and specific to your device and account, the developer’s direct support is likely the best route to get a resolution. If you want, I can help you draft an email to support including your device info and what you’ve tried so far.

Are you comfortable with that? Or is there anything else I can help you troubleshoot meanwhile?