Hi! I’m sorry to hear you're not getting any sound when trying to listen to digital audio on your PC using the Empower You app. Let’s work through this together. To start, could you tell me:

- Is the no sound issue happening only with the Empower You app, or with other apps as well?
- Are you seeing any error messages or any indicator that sound is playing (like a volume bar moving)?
- Have you checked your PC’s main volume settings and the app’s volume controls to ensure they’re not muted or too low?

Once I have a bit more info, I’ll guide you through some steps to fix this. But meanwhile, here’s a basic checklist we can try:

1. Verify your PC’s volume mixer settings: Right-click the speaker icon on your taskbar, select “Open Volume Mixer,” and see if Empower You’s volume slider is up and not muted.
2. Check your playback device settings: Right-click the speaker icon > Sounds > Playback tab. Ensure your preferred output device (speakers or headphones) is set as Default Device.
3. Restart the Empower You app and try playing audio again.
4. Reboot your PC to clear any temporary glitches.
5. Check if other apps or websites (like YouTube) play sound properly to isolate whether it is Empower You specific.

Let me know what you find, and we can go deeper from there if needed!

Just on my Empower Ap

Thanks for clarifying that the no sound issue is just with the Empower You app. Let's focus on troubleshooting it specifically.

Here’s what we can try next to resolve sound issues within the Empower You app on your Windows 10 PC:

1. Restart the App: Fully close the Empower You app and then reopen it. Sometimes this refreshes the audio playback.

2. Check App Volume in Windows Volume Mixer: Right-click the speaker icon on the taskbar, open Volume Mixer, and confirm that the volume slider for the Empower You app isn’t muted or turned down.

3. Update or Reinstall the App: Sometimes app glitches cause audio problems. Reinstalling the app can clear caches and corrupted data. You can uninstall Empower You from your PC, then download the latest version from the Empower You website or app store and install it again1.

4. Check for Windows Sound Drivers Updates: Press Windows + X, select Device Manager, expand "Sound, video and game controllers," right-click your audio device, and choose "Update driver." Outdated or corrupted drivers can cause app-specific sound issues.

5. Try a Different Output Device: If possible, plug in headphones or another speaker to see if the app's sound works through different audio hardware.

6. Disable VPN or Proxy: If you use a VPN or proxy service, try disabling it temporarily. Some apps have restrictions or streaming issues when VPNs are active3.

After running through these steps, please test playing audio in the app again and let me know how it goes. If the problem persists, we can dig deeper or explore contacting the Empower You support team for any known app-specific issues.

Are you comfortable trying these steps now?