Hi! Thanks for reaching out. I understand you’re having trouble uploading your passport in the SWISS app, and on top of that, some bookings you can see via Google search aren’t showing up in the app. I’d like to help you get both issues sorted.
To get started, could you please tell me: 1. How are you trying to upload the passport? (e.g., through the app’s “My Bookings” section, travel ID setup, or elsewhere?) 2. Are you logged into the SWISS app with the same account used to book your flights? 3. How far ahead are these flights from today? Sometimes passport details can only be added within a certain timeframe before the flight. 4. Did you book your tickets via SWISS directly, or through a third-party travel agent or website?
This info will help me tailor the right steps for you.
Meanwhile, here are some general things you can try:
1. Verify Login and Booking Access - Make sure you are logged into the SWISS app with the exact account/email used during booking. - Visit the “My Bookings” or “Bookings” tab to check if your flights appear there. Sometimes bookings don’t sync if you’re on a different account.
2. Manual Booking Addition - If you don’t see the booking automatically, try adding the booking manually using the booking reference number and last name right in the app's “Add Booking” feature.
3. Uploading Passport in the SWISS App - Check under “My Profile” or “Travel ID” sections if there’s a place to upload your passport. - Passport upload options sometimes only appear closer to the departure date (within 72 hours for non-Schengen flights). If you're too early, this option might not show yet.
4. App Update and Cache - Ensure your SWISS app is updated to the latest version since old app versions may have bugs. - You can try clearing the app cache or reinstalling to fix any glitches.
If after these steps your bookings still don't show up, or you can’t upload the passport, it may be due to syncing issues or timing restrictions within the app. In that case, it might help contacting SWISS customer support directly or checking via the website to confirm your booking details and passport upload options15.
Let me know your answers to my questions, and we can proceed from there. Are you able to try some of these steps now?
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Daniel Otega
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Hi! Thanks for reaching out. I understand you’re having trouble uploading your passport in the SWISS app, and on top of that, some bookings you can see via Google search aren’t showing up in the app. I’d like to help you get both issues sorted.
To get started, could you please tell me:
1. How are you trying to upload the passport? (e.g., through the app’s “My Bookings” section, travel ID setup, or elsewhere?)
2. Are you logged into the SWISS app with the same account used to book your flights?
3. How far ahead are these flights from today? Sometimes passport details can only be added within a certain timeframe before the flight.
4. Did you book your tickets via SWISS directly, or through a third-party travel agent or website?
This info will help me tailor the right steps for you.
Meanwhile, here are some general things you can try:
1. Verify Login and Booking Access
- Make sure you are logged into the SWISS app with the exact account/email used during booking.
- Visit the “My Bookings” or “Bookings” tab to check if your flights appear there. Sometimes bookings don’t sync if you’re on a different account.
2. Manual Booking Addition
- If you don’t see the booking automatically, try adding the booking manually using the booking reference number and last name right in the app's “Add Booking” feature.
3. Uploading Passport in the SWISS App
- Check under “My Profile” or “Travel ID” sections if there’s a place to upload your passport.
- Passport upload options sometimes only appear closer to the departure date (within 72 hours for non-Schengen flights). If you're too early, this option might not show yet.
4. App Update and Cache
- Ensure your SWISS app is updated to the latest version since old app versions may have bugs.
- You can try clearing the app cache or reinstalling to fix any glitches.
If after these steps your bookings still don't show up, or you can’t upload the passport, it may be due to syncing issues or timing restrictions within the app. In that case, it might help contacting SWISS customer support directly or checking via the website to confirm your booking details and passport upload options1 5.
Let me know your answers to my questions, and we can proceed from there. Are you able to try some of these steps now?