[Coco] When i start watching a show or a movie its stuck loading forever never starts

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Bruh
4 days ago In Coco
When i start watching a show or a movie its stuck loading forever never starts

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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4 days ago

Hi there! I see you're having trouble with videos getting stuck loading forever when you try to watch a show or movie on the Coco app. Let's get this sorted out together.

To start, could you tell me if this happens with all videos or only specific ones? Also, are you on Wi-Fi or mobile data when this happens? This helps narrow down if it's related to the app, your connection, or device.

Meanwhile, here are some straightforward steps you can try on your Android WebKit device (Android 10):

1. Restart the App: Close the Coco app completely from your recent apps and open it again. Sometimes a simple restart helps refresh the connection.

2. Check Internet Connection: Ensure you have a stable internet connection. Switching between Wi-Fi and mobile data can help check if connectivity is the issue.

3. Clear App Cache:
- Go to your device’s Settings.
- Tap on Apps or Application Manager.
- Find and select Coco.
- Tap on Storage.
- Choose "Clear Cache" (not Clear Data yet, as that may remove your app data).

This can remove any corrupt temporary files that may cause loading issues.

4. Update the App: Check the Google Play Store to be sure your Coco app is up to date. Older versions can cause playback problems.

5. Reboot Your Device: Restarting your Android phone can refresh system resources and network connections.

If you have already tried any of these, please let me know which ones, so I can guide you through more advanced checks like app permissions or reinstalling the app.

Would you like me to walk you through clearing cache or checking app updates? Or is there something specific you’ve already tried?

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