Hi! I understand that you got logged out of your Sincerely app when trying to log in with Gmail, and now the verification code you receive isn't working. Let me help you get this sorted out.

First, just to clarify:
- Are you trying to log in to the Sincerely app using your Gmail account?
- When you say the "code" isn't working, do you mean the 2-step verification code sent by Gmail, or a different code sent by the Sincerely app?
- Also, have you tried checking your spam or junk folder for the code email?
- Are you receiving the code at all, or not receiving it?

This info will help me guide you better.

In the meantime, here’s a general approach for issues like this:
1. Check your internet connection: Logins sometimes fail due to unstable internet.
2. Verify the email address: Make sure the email you enter matches exactly the one registered with Sincerely.
3. Check your Gmail spam/junk folder: Sometimes the verification email ends up there.
4. Use a different verification method: If you have 2-step verification enabled on your Google account, try using a backup method like the Google Authenticator app, backup codes, or a phone prompt if available.
5. Clear cache and cookies of your browser or app: Sometimes stale data blocks login. Since you use Windows 10 and WebKit, clearing browser data can help.
6. Try logging into Gmail directly on your device: Ensure your Gmail account itself is accessible and that you can receive codes there.
7. Check Google Account recovery options: If your phone or email linked to 2-step verification is unavailable, you might need to recover your account via Google’s recovery page.

If the code says it’s invalid, it could be expired or out of sync. Codes typically expire quickly for security reasons.

If you still can’t access your account after trying these, please let me know, and we can explore more advanced steps like verifying account recovery info or resetting app data.

Are you able to confirm the details I asked about? That will help me tailor the next steps for you.

when I enter the email it does not send the code to my spam or junk folder not even to my primary when i opened an other acccount to see it still says the old user name I had is taken but ive seen reveiews that the new update logged people out

Thanks for the details—that helps a lot. So, you’re able to enter your old email, but when trying to create a new account or log in again, it says the username is taken, and you’re not receiving any verification code emails at all—not in primary, spam, or junk folders. Plus, you noticed some recent reviews mention users being logged out after an update.

It sounds like there might be a temporary issue with the Sincerely app’s email verification system, especially after that update, which could explain why codes are not arriving. Meanwhile, the username being taken indicates the system still recognizes the old account linked to that email, which might be causing confusion trying to create a new one.

Here’s what I recommend trying next:

1. Double-check the email carefully: Make sure there are no typos or extra spaces when entering your email.

2. Try an alternate login method: If Sincerely offers login via a phone number or social media accounts (like Google or Apple sign-in), try that to bypass the email code step.

3. Wait and retry later: Since there are reports of the recent update causing log-out issues and email delays, waiting a few hours before trying again can help if it’s a backend system problem being fixed.

4. Contact Sincerely support directly: Given these symptoms and recent update reports, the support team might already be aware and able to assist you in regaining access or verifying your account manually. You can reach them through their official website or app’s support options.

5. Use a different email address for a new account: If you want a fresh start and the old username is stuck, trying a new email (different from the one registered before) could work to create a new account, assuming the app lets you.

If you want, I can help you find the exact Sincerely support contact info or guide you through alternate login methods if available. Just let me know!

Are you currently set on recovering that old account, or are you okay with creating a new one under a different email? That will help me figure out the best next steps for you.

Can I recover my old Sincerely app account?

I looked into the possibilities for recovering your old Sincerely app account. Based on available information, here are some things to consider:

1. The app ties accounts to your registered email or login method, so recovery usually depends on being able to receive login or verification codes at that email.

2. Since you mentioned codes aren’t arriving, that could be blocking your ability to log back in and recover the account.

3. Some users have reported issues after updates, including being logged out or having trouble accessing old accounts, but direct in-app recovery options aren’t well documented publicly.

4. The best way to recover your old account is to contact Sincerely’s official support team. They can verify your identity and help restore your account, especially if troubleshooting code delivery hasn’t worked.

5. Meanwhile, if you’re open to it and the app permits, creating a new account with a different email may be an option to continue using the service.

Unfortunately, there’s no automatic or user-accessible “account recovery” feature I could find that bypasses the verification code step. Contacting support is your most reliable path to recover your old account.

If you want, I can help you find the official Sincerely support contact or guide you through the process of reaching out to them. Would you like me to do that?

Is there customer support for account recovery in Sincerely app?

Great question! Yes, there is customer support available for account recovery with the Sincerely app. You can reach out to their support team directly by email at [email protected] for assistance with issues like recovering your old account, especially if you're not receiving verification codes. This is the most reliable way to get help verifying your identity and regaining access to your account.

If you want, I can guide you on what information to include in your message to speed up the process. Would you like that?

Here’s the contact info again for your convenience:
Email: [email protected]

Also, you can visit their official site to check for any support or contact options at https://www.sincerelyapp.ai/

Let me know how you want to proceed!