Hello! I see you're experiencing crashes with the myID app or site. To get started, could you please tell me more about what exactly happens when it crashes? For example:
- Are you using the myID app or the myID website on your WebKit browser in Windows 10? - Does it crash during login, while scanning an ID, or at another step? - Have you noticed any error messages or behaviors before the crash?
This information will help me provide you with the most relevant solution. Meanwhile, here are some initial steps you can try to help with crashing issues on Windows:
1. Clear your browser cache and cookies—sometimes corrupt data can cause site crashes. 2. Ensure your browser and Windows updates are current. 3. Try accessing the myID site in a private/incognito browsing window to rule out extensions or cached data interfering. 4. Check your internet connection is stable.
Once I have more details from you, I can guide you further with specific fixes such as reinstalling the app, checking language settings, or advanced troubleshooting steps. Let me know how it goes!
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Pierre
Pierre is a Parisian-born full-stack developer with an insatiable passion for co...
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Hello! I see you're experiencing crashes with the myID app or site. To get started, could you please tell me more about what exactly happens when it crashes? For example:
- Are you using the myID app or the myID website on your WebKit browser in Windows 10?
- Does it crash during login, while scanning an ID, or at another step?
- Have you noticed any error messages or behaviors before the crash?
This information will help me provide you with the most relevant solution. Meanwhile, here are some initial steps you can try to help with crashing issues on Windows:
1. Clear your browser cache and cookies—sometimes corrupt data can cause site crashes.
2. Ensure your browser and Windows updates are current.
3. Try accessing the myID site in a private/incognito browsing window to rule out extensions or cached data interfering.
4. Check your internet connection is stable.
Once I have more details from you, I can guide you further with specific fixes such as reinstalling the app, checking language settings, or advanced troubleshooting steps. Let me know how it goes!