Hi! Thanks for reaching out about the issue you're having connecting your BVN on the PiggyVest app. Let's get to the bottom of this together.

To start off, could you tell me a bit more about what's happening when you try to connect your BVN? For example:
- Are you getting an error message? If yes, what does it say?
- Are you able to receive the OTP (One-Time Password) sent to your phone number linked to your BVN?
- Have you confirmed that the phone number on your BVN is still active and accessible on your iPhone/iOS device?

Sometimes, BVN connection issues happen if:
- The OTP is not received because the registered phone number linked to your BVN has changed or is inactive.
- There might be some network issues affecting the app on your device.
- Your BVN has been linked previously to another PiggyVest account, causing conflict.

Here’s a simple step-by-step guide you can try first:
1. Make sure you have a stable internet connection on your iPhone (Wi-Fi or mobile data).
2. Check that your iPhone’s date and time settings are set to automatic.
3. Restart the PiggyVest app fully (swipe it away from the app switcher and reopen).
4. Attempt to trigger the BVN linking process again to receive the OTP.
5. Double-check that the phone number linked to your BVN is the one your OTP will be sent to.

If you do not receive the OTP because the phone number has changed or is no longer accessible, you will need to contact PiggyVest support directly with proof of your identity as they can assist in updating your BVN-linked phone number. You can email them at [email protected].

Also, if your BVN is appearing as linked to another account, this will require intervention from PiggyVest support to resolve.

Let me know what you find with these steps or if there's any specific message you see so we can dig deeper!

Are you satisfied with this guidance so far?

By bvn is not connecting

Thanks for letting me know you're still having trouble connecting your BVN on the PiggyVest app. Let's try to narrow down the cause.

- When you try to connect your BVN, do you get any error messages? For example, does it say the BVN is linked to another account or that you can't receive an OTP?
- Is your phone number linked to your BVN active and able to receive SMS? The OTP to verify your BVN will only be sent to the phone number registered with your BVN.
- Have you tried restarting the app or your iPhone after ensuring you have a stable internet connection?

If you are not receiving the OTP due to phone number issues (like lost or changed number), you will need to contact PiggyVest support at [email protected] with proof of identity to update your BVN phone number.

Sometimes, BVNs are already linked to another PiggyVest account, which could also cause connection failure. If you suspect this, reaching out to support will help resolve the conflict1 7.

You can also review the official PiggyVest FAQ for BVN issues here: https://www.piggyvest.com/faq[2].

Would you like me to guide you through a detailed BVN linking process on your iPhone again or help draft a message to PiggyVest support if needed? Let me know!

Are you satisfied with this direction so far?