Hi there! I understand your ECOVACS HOME app is losing the mapped areas for your Mover robot, even though those maps are supposed to be backed up. That can certainly disrupt your cleaning routines. To get a better picture, could you tell me if the charging dock or the robot has been moved recently? Also, have you checked if the app and the robot firmware are both updated to their latest versions?

Meanwhile, here are some steps to help recover and preserve your maps:

1. Check Dock Placement: Ensure the charging dock has not been moved from its original location. The robot uses the dock as a reference point to correctly position itself on the map.

2. Place Robot on Dock: Sometimes, placing the DEEBOT back on the charging dock can help it relocate itself on the saved map and attempt map recovery.

3. Keep Environment Consistent: Changes in room layout or moving furniture can affect mapping stability. Try to maintain a consistent environment as much as possible.

4. Update ECOVACS HOME App and Firmware: Confirm you are using the latest app version on your Windows device and that your robot’s firmware is up to date.

5. Reboot Devices: Restart both your robot and your Wi-Fi router. This can resolve network-related syncing problems between the robot and the app.

6. Avoid Resetting Wi-Fi or Robot Settings Unless Necessary: Resetting connections can sometimes cause maps to be lost, so only do this if other steps don’t help.

If you have already tried some of these, let me know which ones so I can provide more focused assistance. Also, if you can describe when exactly the maps get lost (e.g., after a power outage, app restart, or robot reboot), that would help narrow things down.

Looking forward to your details so we can get your mapping problem sorted!

Are you comfortable trying these steps first?