Hi there! I understand you're having trouble logging in to your WellSpan account because the email associated with your account is incorrect. Let’s see how I can help you fix this.

First, can you tell me if you’re trying to log into the MyWellSpan app or the website? Also, do you know if you have access to the correct email or phone number associated with your account? This info will help me guide you better.

In the meantime, here are some general steps you can try:

1. Confirm Your Email: Double-check any emails or paperwork you have from WellSpan to verify the email address on record.
2. Use Forgot Password: On the login page, try the "Forgot Password" option. Sometimes, this process lets you confirm or update your email.
3. Contact MyWellSpan Customer Support: Since the email seems wrong and you can’t update it yourself, the best approach is to call WellSpan’s dedicated support at 866-638-1842. They can verify your identity and update your email in their system so you can regain access1.

If you want, I can also walk you through any part of this step-by-step. Just let me know!

log in to portal without correction of my e-mail I cant get logged in

Thanks for clarifying that you can’t log in to the portal without correcting the email on file. Unfortunately, the portal’s login system requires the correct email address because it’s tied to your account identity for security and access.

Since you can’t change the email yourself from the login screen, the best and fastest way to resolve this is to directly contact MyWellSpan Customer Support at 866-638-1842. They have the tools to verify your identity and update your email address in their system, which will then allow you to log in normally7.

Once they update your email, you should be able to log into the portal as usual.

If you want, I can guide you on what info to have ready when you call them (like your full name, date of birth, or any patient ID number) to speed up the process. Would you like that?

I am on phone to them but will get yellow teeth before I can talk to someone

I hear you—waiting on hold can really test your patience. From what I see, the typical wait times for WellSpan’s customer service line at 866-638-1842 can range between 20 to 60 minutes depending on call volume2.

While you wait, here are a couple ideas that might help:

1. Try Calling at Off-Peak Times: If it’s possible for you, calling early in the morning right when they open (8 a.m.) or later in the afternoon may reduce wait time.

2. Use the Online Chat Option: The MyWellSpan Help Center website has a “Let’s Chat” icon available during business hours. It can sometimes provide faster responses or even help with account issues without long phone waits3.

3. Prepare Your Info: Have your personal details ready like full name, date of birth, and any patient ID numbers. When you do get through, this speeds the process.

Does one of those sound like a helpful workaround while you wait? I’m here to keep helping however I can!