Hi there! I understand that after you reset your password on the WellSpan portal, the app opens but then immediately crashes. Let's work through this together.

Just to clarify a bit more before we proceed:
- Are you using the WellSpan mobile app or accessing the portal through a web browser on your Android device?
- When exactly does the crash happen—right after entering your new password or at another step?
- Have you tried restarting your device or reinstalling the app if you’re using the app version?

Knowing these details will help me guide you better. Meanwhile, here are some initial steps you can try on your Android device using WebKit browser and Android 10:

1. Clear your browser cache and cookies:
- Go to your device Settings > Apps > find your browser (the one using WebKit engine) > Storage > Clear Cache and Clear Data.
- Then try accessing the portal again to reset and log in with your new password.

2. If you’re using the WellSpan app, try uninstalling and reinstalling it from the Google Play Store. This can often resolve crashes caused by corrupted data.

3. Ensure your Android OS and app/browser are up to date with the latest patches.

4. Try logging into the portal using a different browser (e.g., Chrome or Firefox) on your device to see if the issue persists.

If these steps don’t resolve the crash, there might be a deeper issue related to account or server settings. In that case, contacting the MyWellSpan help desk at (866) 638-1842 can connect you with support to regain access safely13.

Let me know how these steps go or if you have any additional info to share! Are you satisfied with the solution I provided so far?

Crash happens right after entering my new password

Thanks for the extra info! Since the WellSpan app crashes right after you enter your new password, it sounds like the app might be having trouble processing the password update or there may be some cached data causing the crash.

Here’s what I suggest trying next on your Android 10 device using the WebKit browser or the app:

1. Force Stop and Clear Cache/Data of the App (if using the WellSpan app):
- Go to Settings > Apps > WellSpan app.
- Tap "Force Stop" to close it completely.
- Then tap Storage > Clear Cache, and if possible, Clear Data too (this won't delete your account, just local app data).
- Reopen the app and try logging in again with your new password.

2. Restart Your Device:
- A simple reboot can often clear temporary glitches.

3. Try Logging in via a Web Browser Instead of the App:
- Open your WebKit browser.
- Go to the WellSpan portal login (https://my.wellspan.org).
- Enter your credentials and see if it logs in smoothly. This can help isolate if the problem is app-specific.

4. Check for App Updates:
- Open Google Play Store.
- Search for WellSpan app.
- If an update is available, install it. App updates often fix bugs related to crashes.

5. If Problem Persists:
- It could be an account or server-side issue that requires direct assistance.
- Please contact MyWellSpan Customer Support at (866) 638-1842 for help in restoring access3.

Let me know if any of these work for you or if you need more help! Are you satisfied with the solution I provided so far?