Hi there! I understand that your smg360 app isn't adding points when you receive positive feedback, is that right? I'd like to gather a bit more info so I can help you effectively.

Could you let me know:
- Are you using the smg360 app on your Windows device or another platform?
- Is this happening with all positive feedback you receive or just certain ones?
- Have you noticed any error messages or glitches when feedback is submitted?
- Has this issue started recently, or has it been ongoing?

Once I have these details, we can walk through some steps to troubleshoot and hopefully get your points adding correctly!

yes using windows yes all postive feedbacks since yesterday no error message just started yesterday

Thanks for the details! Since you're using the smg360 app on Windows and the issue started just yesterday with no error messages, let's try a few straightforward troubleshooting steps to see if we can resolve this:

1. Restart the app: Sometimes, simply closing and reopening the app can refresh its background processes.

2. Check for updates: Make sure your smg360 app is up to date. Updates can contain fixes for issues like this.

3. Log out and back in: Logging out of your account and signing back in can sometimes re-sync your points and feedback data.

4. Verify internet connection: Ensure your Windows device has a stable internet connection, as points syncing often requires that.

5. Clear app cache (if applicable): Some apps allow clearing cached data in settings to fix glitches—do check if smg360 offers this option.

6. Review account settings: Double-check if there are any new restrictions or configurations in your account that might affect point accrual.

If these steps don't work, there may be a backend issue with point processing on the server side. In that case, I can escalate the issue to our technical team for deeper investigation.

Could you please try these and let me know if your points start updating correctly?

i have done all the above nothing changes

Thanks for letting me know you've tried the usual fixes and the issue persists. Given that, it might be related to background syncing delays or cached data issues that aren't resolved simply by restarting or logging in again.

There's a known situation where points and feedback data can have a delay in updating on the smg360 app due to factors like cached data or background syncing processes taking longer than expected1.

Here's what you can try next:

1. Use the Refresh Feature: The app provides a manual refresh control to force immediate syncing of data, including your points. Try locating and using this refresh function inside the app to trigger a direct update.

2. Wait a little longer: Sometimes syncing can be delayed up to several hours as the system processes feedback and points accumulation on the server side.

3. Check web version: Log into your account through the smg360 web reporting platform on your Windows browser (https://reporting.smg.com/) to see if your points reflect correctly there. If points show correctly on the web but not on the app, it's more likely an app syncing issue.

4. Contact support if delays persist: If none of these steps resolve the issue within 24 hours of feedback submission, this might require a backend review from our technical team to ensure your points are recorded properly.

Please try the manual refresh and check your points on the web platform. Let me know what you find, and we'll take it from there! Are you satisfied with this next step?