Hi! I understand that changing your email in TREBEL Music has resulted in the loss of over 1,000 songs you had saved. Let’s see how we can get those songs back for you.

When you change your email, the app might treat it as a new account, so your previous saved songs don’t automatically carry over. Here’s what I recommend doing:

1. Check for the Cloud Restore Button in Your Library:
Open the TREBEL Music app and go to your Library section. Then, tap on the “Songs” tab. Look toward the top-left corner for an icon that looks like a cloud with a down arrow. This feature is designed to restore all your saved songs from TREBEL’s cloud storage back to your device. Tap that icon and wait for your songs to reappear.

2. Log Out and Log Back In with Your Old Email If Possible:
If you still have access to your old email account, try logging out of TREBEL and logging back in using that email. Your saved songs are tied to the account credentials, so this will ensure your music is there.

3. Contact TREBEL Support for Account Assistance:
If you no longer have access to your old email or the cloud restore doesn’t recover your songs, it’s best to reach out directly to TREBEL Music support at [email protected]. Explain your situation, providing both your old and new email addresses. They have access to account data and may be able to assist with transferring your library.

Could you please confirm:
- Are you currently logged into the TREBEL app using your new email?
- Have you tried tapping the cloud icon in your library yet?
- Do you still have access to your old email account?

Based on your answers, I can guide you with the next best step!