[TREBEL Music] I've lost practically years of songs and coins I keep getting signed out please help me

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Christina
10 months ago In TREBEL Music
I've lost practically years of songs and coins I keep getting signed out please help me

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Frank Taylor

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10 months ago

Hey there! I understand you're dealing with two main issues on the TREBEL Music app: losing your saved songs and coins, and getting signed out frequently. Let's work through this together.

To get started, could you tell me if you’ve tried logging back in and checking if your account is linked to an email or social login (like Google or Facebook)? Sometimes when you're signed out, the app treats you like a brand new user if you're not logged in, which can make it seem like your songs and coins have disappeared.

Here’s a step-by-step approach to try out:

1. Log In Properly: Make sure you’re logged into the correct TREBEL account. If you usually log in with Google or Facebook, try those options. If you used email, enter the exact one you registered with. This often brings back your saved songs and coins.

2. Recover Your Music Library: If you recently logged out or reinstalled the app, TREBEL stores your songs in the cloud. Tap the cloud icon in the music library to recover your songs. This is a special feature TREBEL uses to keep your downloads accessible after reinstalls or sign-outs.

3. Clear Cache and Data: Sometimes app data gets tangled. On your Android 10 device, go to:
- Settings > Apps > TREBEL Music > Storage > Clear Cache.
- If that doesn’t help, repeat and select Clear Data (note: clearing data will require you to log in again and might temporarily reset app preferences).

4. Update the App: Ensure you have the latest TREBEL Music version. Updates often fix bugs including sign-out problems.

5. Check Network Stability: Since TREBEL syncs with servers to keep your coins and songs updated, a flaky internet connection can cause sign-outs and loss of data syncing.

If you’ve already tried some of these or the problem persists, let me know! We might need to look deeper into your account status or check whether there’s a temporary server issue. Also, confirm if this happens on Wi-Fi, mobile data, or both.

Are these steps clear so far? Have you tried any of them yet?

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