Hello! I see you're having trouble with logging in to the Checkers Sixty60 app. Could you please let me know a bit more about the issue? For example:

- Are you not receiving the OTP (One-Time Password) if you're logging in via phone number?
- Are you seeing any error messages?
- Have you linked your ID with your extra savings card as required?
- Are you logging in for the first time or trying to access an existing account?

Knowing this will help me guide you better through the troubleshooting steps.

trying to access an existing account

Thanks for sharing that you’re trying to access an existing account on the Checkers Sixty60 app. To help get you logged in smoothly, I’d like to confirm a couple of things with you first:

1. Are you using your mobile number to log in and waiting for a One-Time Pin (OTP)?
2. Have you linked your South African ID number with your Sixty60 account and your Xtra Savings Card? That's a necessary step for accessing existing accounts.
3. What happens when you try to log in? Do you get any error messages or does the OTP just not arrive?

Meanwhile, here’s a general step-by-step guide to try:

### Step 1: Verify Your Account Setup
- Ensure your ID number is linked to your Xtra Savings Card within your Checkers Sixty60 profile. Without this linking, the app may prevent login.

### Step 2: Use Mobile Number and OTP
- On the login screen, enter your registered mobile number.
- Wait for the OTP to be sent via SMS.
- Enter the OTP exactly as received.

### Step 3: Check Your Phone’s Network and SMS Service
- Poor network coverage or SMS blocking apps might stop you from receiving OTP. Try restarting your phone or switching to a different network if possible.
- Check if your phone is blocking messages from unknown numbers.

### Step 4: Update or Reinstall the App
- An outdated app version may cause login issues. Try updating to the latest version.
- If updating doesn't help, uninstall and reinstall the app to clear any corrupt files.

### Step 5: Clear Browser Cache (since you’re using WebKit)
- Clear your browser cache and cookies, then try logging in again.
- Sometimes cached data can interfere with proper login.

If after these steps, the login still fails, the issue may be related to account verification on Checkers’ side or system maintenance. In that case, you might want to contact Checkers Sixty60 support directly via their help email at [email protected].

I also found some discussions where users mention needing their ID linked to Xtra Savings Card to successfully log in1.

Please let me know what you’ve already tried or if you are seeing any error messages, so I can assist you more precisely!

no log in screen appears just icons rotating

Thanks for the extra detail about seeing just spinning icons and no login screen appearing. That definitely points to the app not fully loading the login page, which can happen for a few reasons. Let's try some focused steps to fix this:

### Step 1: Check Your Internet Connection
Make sure your internet connection is stable and strong. Since the app needs to load content online, a weak network can cause it to get stuck on a loading icon.

### Step 2: Clear Browser Cache and Data (Since You’re on Windows WebKit Browser)
Cached data might cause loading issues. Here’s how to clear it:
- Open your browser settings.
- Find Privacy or History section.
- Clear cached images and files & cookies related to Checkers Sixty60.
- Restart the browser and try again.

### Step 3: Try Incognito/Private Browsing Mode
Opening the login page in a private browsing window can bypass some stored data issues. Try that and see if the login screen loads.

### Step 4: Update the App or Use a Supported Platform
If you are using a browser version, sometimes using the dedicated Checkers Sixty60 mobile app on your smartphone might be more reliable than the browser interface. For Windows, check if there's a desktop app alternative or try on your mobile device.

### Step 5: Restart Your Device
A simple restart clears temporary glitches in the OS or app loading.

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If these steps don’t work, it’s possible the app or website might be experiencing temporary issues on their end. I saw some reports where users had similar spinning icon troubles and were advised to wait for app updates or server fixes1.

If it’s urgent and none of the above works, you could contact Checkers Sixty60 support directly at [email protected] for their latest updates on outages or account help.

Let me know which step you've tried or if you want me to guide you through any specific step in detail! Are you satisfied with this guidance so far?