[Checkers Sixty60] Change bank from Nedbank to Absa. App does not want to take new ABSA pin debit card details

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Anton
5 months ago In Checkers Sixty60
change bank from Nedbank to Absa. App does not want to take new ABSA pin debit card details

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Frank Taylor

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5 months ago

Hi! I understand you’re trying to change your payment method in the Checkers Sixty60 app from a Nedbank card to a new ABSA pin debit card, but the app isn’t accepting the ABSA card details. Let’s work through this together.

First, can I check a few things with you?
- Are you entering the card details exactly as printed on your ABSA debit card, including the card number, expiry date, and CVV (the 3-digit code on the back)?
- Have you tried restarting the app or your device before entering the new details?
- Does your ABSA debit card have 3D Secure (also known as a one-time password or OTP) enabled? Many online payments require this service for security.

If you haven’t tried these yet, here is a step-by-step approach:
1. Restart and Update: Close the Checkers Sixty60 app fully, restart your device, and ensure the app is updated to the latest version.
2. Add Card Details: Carefully enter your ABSA card details again. Double-check numbers and expiry date.
3. Check 3D Secure Enrollment: Contact ABSA or check your online banking app to confirm your card is enrolled in 3D Secure for online payments. This often requires confirming your phone number for OTP delivery.
4. Check with ABSA: Sometimes banks restrict or block certain online transactions for security reasons. You can ask ABSA if they have any blocks on your card for Checkers Sixty60 transactions or online payments.
5. Try Another Payment Method Temporarily: If possible, try another Visa or MasterCard credit/debit card or a different bank card to isolate if the problem is specific to the ABSA card.

If these steps still don't work, it might be a specific issue between the Checkers Sixty60 app and ABSA card processing. In that case:
- You can contact Checkers Sixty60 support by email at [email protected] to report the issue and get direct assistance.
- Keep your ABSA card info handy for them to troubleshoot further.

Let me know where you are in this process or if anything above needs clarity, and I’ll help you through it! Are you satisfied with this guidance so far?

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