[Checkers Sixty60] I am unable to add the full number of my bank card VISA

M
MARTIE
1 week ago In Checkers Sixty60
I am unable to add the full number of my bank card VISA

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Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

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1 week ago

Hi there! I see you're having trouble adding the full number of your VISA card in the Checkers Sixty60 app. Let’s get this sorted out together.

To start, can you tell me more about what happens when you try to enter the card number? For example:
- Does the app stop you from typing after a certain number of digits?
- Are you seeing any error messages?
- Have you been able to add other cards successfully before?

In the meantime, here’s a simple step-by-step on how card addition usually works on the Sixty60 app:
1. Open your Sixty60 app and go to “My Profile.”
2. Select “Bank Cards” then tap “Add Card.”
3. Carefully enter your card number ensuring there are no spaces or dashes.
4. Enter the expiry date and CVV (the 3 digits on the back of your card).
5. Save and verify if prompted.

If the app is limiting the number of digits you can enter for the card number, it may be a technical glitch or a formatting expectation (for example, some apps auto-format the number or only allow numeric input). Also, verify that your card is CVV-enabled which is required for payments in Sixty60.

Sometimes, updating the app to the latest version or reinstalling it can resolve input issues.

Could you please confirm which part exactly doesn’t work or share any message you get? That will help me guide you better.

If we can’t solve it here, I can also help you contact Sixty60 support directly to check for any known issues or account-specific blocks.

Looking forward to your reply!

M
MARTIE
1 week ago

It adds spaces between every 4 numbers. Thus, unable to insert 16 numbers. Before the whole nr is entered it jumps to the next FIELD Expiry date.(Despite instruction that 12-19 digits can be added)

user
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48 Points 5 Followers
Henry Adams

Henry breaks software for a living to ensure quality. He’s a big puzzle fanatic...

View Profile
1 week ago

Thanks for the extra detail! It sounds like the app is automatically inserting spaces every 4 digits in the card number field, which is standard for readability. However, it shouldn't prematurely jump to the Expiry Date field before you finish entering all 16 digits. That definitely makes it tricky to input the full card number.

Here’s what I suggest to try next on your Windows device using the WebKit browser:

1. Double-check if you are entering the card number continuously without pausing. Sometimes, tapping "Next" or pressing "Enter" on the keyboard could prematurely move the cursor to the next field. Just keep typing steadily without pressing keys that might trigger navigation.
2. Clear your browser cache and cookies for the Sixty60 site or app page. Sometimes cached data can cause weird input behavior. You can do this via the browser settings > Privacy > Clear browsing data.
3. Try disabling any browser extensions or add-ons that might interfere with form input.
4. Alternatively, try using a different browser like Chrome or Edge on your Windows system, just to see if the issue persists. This helps confirm if it’s a WebKit-specific issue.
5. Make sure your Sixty60 app (if you have it installed separately) is up to date, or if you're purely on the browser, to ensure it’s the latest stable version of the WebKit browser.

If those steps don’t help, this might be a bug in the current app/web version that’s known from some user reports about card input fields jumping unexpectedly1. I can help you escalate this issue to the Checkers Sixty60 technical team to investigate further.

Would you like me to provide contact details or assist you with reporting it directly? Also, please let me know if you already tried any of these so we avoid repeating steps.

Are you satisfied with this guidance so far?

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