Hi! Thanks for reaching out about the OTP request failed error 401 you're seeing when trying to log into the Checkers Sixty60 app. Just to clarify a bit—when you say your mobile number is correct, have you tried requesting the OTP multiple times, or is this your first attempt? Also, is your phone connected to a stable internet network at the moment?

The 401 Unauthorized error typically happens when the app's server doesn't authenticate your login credentials properly, which can be for several reasons. Here's a step-by-step plan to troubleshoot:

1. Check Network Connection: Ensure your device is connected to a reliable Wi-Fi or mobile data network. Sometimes, weak or unstable connections block OTP requests.

2. Restart the App and Device: Close the Checkers Sixty60 app completely and restart your phone. A fresh start sometimes clears minor glitches.

3. Clear App Cache and Data: Since you’re on Android 10 with WebKit browser, clearing the Checkers Sixty60 app’s cache and data can remove corrupted temporary files.
- Go to Settings > Apps > Checkers Sixty60 > Storage.
- Tap Clear Cache first, then Clear Data (note that clearing data might log you out and erase preferences).

4. Ensure App Is Updated: Check Google Play Store for any pending updates for the Checkers Sixty60 app. An outdated version might cause authentication issues.

5. Verify Phone Number Format: Double-check the number you input follows the correct dialing format, including country code if required.

6. Try OTP Request Again: After the above steps, open the app and request the OTP once more. Allow a few minutes for delivery, and avoid multiple rapid requests as sometimes that flags the request as suspicious.

If these steps don’t resolve the issue, there might be a server-side issue or your account might have a problem linking with your mobile number. In that case, contacting Checkers Sixty60 support directly via their help email at [email protected] might be best. They can verify if your number is properly linked in their system or identify any backend issues causing the 401 error.

Does this help so far? Could you try these steps and let me know if the OTP comes through? I’m here to assist further if needed!