[Merlin Bird ID] App keeps stopping

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carol taylor
4 days ago In Merlin Bird ID
app keeps stopping

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Pierre

Pierre is a Parisian-born full-stack developer with an insatiable passion for co...

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4 days ago

Hi there! I understand your Merlin Bird ID app is crashing on your Android device. To help you best, can you share a bit more? For example, does it crash right when you open it, or when you try a specific function like sound recording or viewing bird IDs?

While I wait for your details, here are some general steps to try that often resolve app crashes:

1. Restart your phone to clear temporary glitches.
2. Make sure your Merlin Bird ID app is updated to the latest version from the Google Play Store.
3. Check that your phone's operating system is also up to date.
4. Clear the app cache and data:
- Go to Settings > Apps > Merlin Bird ID > Storage > Clear Cache and Clear Data.
5. If that doesn't help, uninstall the app and reinstall it fresh from the Play Store. This can fix corrupted files causing crashes.

Some users have experienced crashes specifically when using sound recording features or viewing recordings. If that's your case, there might be temporary bugs, but reinstalling often helps1 4.

Please let me know if this happens at a certain action or if you've already tried any of these steps. That way I can guide you further or suggest more advanced fixes!

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