Hi! I understand the Daily Mail app is scrolling by itself, making it hard for you to follow the story. That sounds like it’s disrupting your reading experience. Can I ask a couple of quick questions to narrow down the issue?

1. Are you using the Daily Mail app installed on your Android device or accessing it via a browser?
2. Does the page scroll on its own continuously without you touching it, or does it jump around when you try to scroll manually?
3. Have you noticed if this happens with all stories/articles or just certain ones?
4. Have you recently updated the app or your device, or started using any accessibility features like auto-scroll or screen readers?

This info will help me guide you through the right steps. Meanwhile, here’s a simple step-by-step you can try to address common causes of auto-scrolling on Android apps with WebKit browser engines:

1. Close and Reopen the App: Swipe the app fully out of your recent apps and then open it again to see if the issue persists.
2. Clear App Cache: Go to your device Settings > Apps > Daily Mail app > Storage > Clear Cache. This removes temporary data without affecting your saved info.
3. Check for App Update: In Google Play Store, search the Daily Mail app and update it if an update is available. Updates often fix bugs like erratic scrolling.
4. Restart Your Phone: Sometimes restarting clears background glitches that cause scrolling issues.
5. Disable Accessibility Features: If you have any kind of auto-scroll, gesture control, or reading assistance turned on, turn those off as they could conflict.
6. Try Mobile Website: Open your WebKit browser and navigate to https://dailymail.co.uk to see if the scrolling behaves normally there. This can help isolate if it’s the app or the content causing the problem.

If these steps don’t resolve the scrolling, I would then look at deeper issues like interference from ads/scripts on certain articles or app corruption, which might need reinstalling the app or checking for known issues with Android 10 and WebKit compatibility.

Let me know what you observe from the questions and with these initial fixes, and we’ll take it from there! Are you okay with trying these?

Happens when trying to scroll, happens on all stories. Android phone

Thanks for the details! Since the Daily Mail app is scrolling by itself whenever you try to scroll, and this happens consistently on all stories on your Android phone, that helps narrow it down.

Here are some steps tailored to this specific behavior on Android and the Daily Mail app:

1. Clear App Cache and Data
- Open your device Settings > Apps > find Daily Mail.
- Tap Storage, then tap Clear Cache first.
- If that doesn’t help, return and tap Clear Data or Clear Storage (note: this may log you out and reset app settings).
This action resets temporary files that might cause erratic scrolling behavior.

2. Uninstall Updates (if possible)
Sometimes a recent update causes glitches. In the app info, if you see an option for Uninstall Updates, try that to revert to a stable version, then check if scrolling improves.

3. Check Android System WebView
Since WebKit-based apps rely on WebView to render pages, a bug in the Android System WebView can cause issues like auto-scrolling.
- Go to Google Play Store, search for Android System WebView, and check if there is an update available. Update it.
- If scrolling started after recent WebView updates, you might try uninstalling WebView updates (via Settings > Apps > Android System WebView > Uninstall updates) and see if it resolves the problem, then re-update once it's stable.
This step is known to fix scroll-related problems in apps5.

4. Reinstall the Daily Mail App
Uninstall the app completely and reinstall it fresh from the Google Play Store to ensure you have a clean installation without corrupted files.

5. Test the Mobile Website
Open your WebKit browser and go to https://www.dailymail.co.uk to see if scroll functionality is normal there. If scrolling works fine on the website but not the app, it confirms the app-specific issue.

6. Restart Your Phone
A simple restart after these steps can help clear residual glitches.

If after trying these you still see the problem, the issue might be a bug specific to the Android 10 version or your device model interacting with the Daily Mail app. At that point, reporting the problem to Daily Mail support with your device model, Android version, and app version would be the best next step.

Would you like me to walk you through any of these steps in detail? Are you comfortable trying them now?