Hi there! I see you're having trouble with the Daily Mail app on your Kindle—it loads but then drops out or crashes. Let's get it sorted out.

First, can you tell me if this started happening recently after an update or change? And have you tried any fixes yet, like restarting the app or device?

In the meantime, here’s a straightforward plan to tackle this issue since your Kindle runs Android 5.1.1:

1. Clear App Cache and Data
- Go to Settings on your Kindle.
- Tap Apps or Application Manager, find the Daily Mail app.
- Tap Storage, then choose Clear Cache first.
- If the problem persists, return and select Clear Data (this will reset the app, so you may need to log in again).

2. Force Stop, then Reopen
- In the same app info screen, tap Force Stop.
- Now open the app again and check if it still crashes.

3. Check for Updates
- Open the app store on your Kindle (Amazon Appstore or Google Play Store if available).
- Check if there’s an update for the Daily Mail app. Installing the latest version can fix bugs that cause crashes.

4. Reinstall the App
- If clearing cache/data and updating don’t help, uninstall the Daily Mail app completely.
- Restart your Kindle.
- Reinstall the app fresh from the store.

Because the Kindle device is running an older Android version (5.1.1), some newer versions of the app might have compatibility issues. If this happens after reinstalling, it might be worth checking if the app’s latest update supports your OS version fully.

If after these steps the app still crashes, we might want to look at other possibilities like device storage space, conflicting apps, or network issues.

Does this make sense so far? Would you like me to guide you through any of these steps in detail?

Call app. Loads OK. Then dropps out.

Thanks for reiterating that the Daily Mail app loads but then drops out on your Kindle. Since you're running Android 5.1.1 on a Kindle, and based on reports from users with similar issues, let's try a slightly refined approach to get this fixed.

Here’s what we should do next, step-by-step:

1. Clear Cache and Data for the App
- Go to Settings > Apps > Daily Mail.
- Tap Storage.
- Tap Clear Cache first. Then reopen the app to test.
- If it still crashes, go back and tap Clear Data (this resets the app but might solve corrupt data causing crashes).

2. Force Stop the App and Restart Your Kindle
- After clearing cache/data, also force stop the app from its info page.
- Then, fully restart your Kindle device to refresh its system resources.

3. Check for Updates or Reinstall
- Open the app store on your Kindle and see if there’s an update for Daily Mail. Install it if available.
- If no update, uninstall the app completely. Restart the device, then reinstall the latest version fresh.

4. Consider App Compatibility
- Your Kindle’s Android 5.1.1 OS is quite old, so newer versions of the Daily Mail app might not fully support it, leading to crashes after loading. If reinstalling the latest app doesn’t help, it might be worth checking on the app store if there’s an older version compatible with your device or consider using the Daily Mail website through a browser instead.

Some users have shared similar problems on forums where the app crashed consistently even after reinstalling, pointing to compatibility or app bugs2 6.

Could you let me know if you have tried clearing cache/data or reinstalling already? That will help avoid repeating steps and focus on deeper checks if needed. Also, do you notice the app crashes at a specific point, like loading a particular article or right after opening?

Happy to guide you through each step as needed!