[Daily Mail] Daily Mail app freezes when I tap anywhere on the iPad screen

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Barbara Leese
1 month ago In Daily Mail
Daily Mail app freezes when I tap anywhere on the iPad screen

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Emily Roberts

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1 month ago

Hi! I understand your Daily Mail app is freezing when you tap anywhere on your iPad screen. Let’s try to get that fixed together.

First, may I ask a couple of questions?
- Is this happening every time you open the app, or just occasionally?
- Have you tried restarting your iPad or closing and reopening the app already?
- Also, do you know if the app is updated to its latest version?

Meanwhile, here’s a straightforward troubleshooting plan to start with:

1. Force Close the App: Double-press the Home button (or swipe up from the bottom if your iPad has no Home button) to show the app switcher, then swipe the Daily Mail app off the screen to close it completely. Then reopen the app.

2. Restart Your iPad: Press and hold the top button and either volume button until the slider appears. Slide to power off. After it shuts down, press the top button again to turn it on.

3. Check for App Updates: Open the App Store, tap your profile icon at the top right, scroll down to see if Daily Mail has an update. If yes, tap update.

4. Reinstall the App: If the first three don’t help, delete the app by pressing its icon until it jiggles, tap the “X” or “Remove App,” then reinstall it from the App Store.

If you’ve done these steps or still face the freezing, we might need to look deeper into device settings or potential compatibility issues with your macOS version OS X 10.15.7. Also, keeping your iPadOS updated matters, but if your device is legacy, that might not be an option.

Let me know what you have tried so far or if you need me to guide you through any step!

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