[Daily Mail] App opens up the crashes

L
Lawrence
2 months ago In Daily Mail
App opens up the crashes

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Benjamin Carter

Benjamin is a data enthusiast who merges machine learning with real-world insigh...

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2 months ago

Hi! I understand that the Daily Mail app crashes as soon as you open it on your Kindle (Android 5.1.1). Let’s try to get this sorted out together.

First, a couple of quick questions to narrow it down:
- Has this crashing issue just started recently, or has it been happening for a while?
- Did the app update recently, or did you install any new apps or updates around the time this started?
- Have you tried closing the app completely and reopening it, or restarting the device?

In the meantime, one of the most effective first steps is to clear the app cache and data—this often resolves app startup crashes by removing potentially corrupted temporary files. Here’s how to do this on your Kindle:

1. Go to your Kindle’s Settings.
2. Tap on Apps (or it might be listed as Applications).
3. Scroll and find the Daily Mail app from the list.
4. Tap on Storage.
5. First, tap Clear Cache.
6. If the app still crashes, return here and tap Clear Data (note: this may erase app preferences or downloaded content).
7. Close the settings and try opening the app again.

If clearing cache and data doesn’t fix it, the next step would be to check you have the latest version of the app installed that supports your Android version (5.1.1). Sometimes apps update and require a newer OS version which can cause crashes. You can check this by:

- Opening the Amazon Appstore or Google Play Store (if you have it installed on your Kindle).
- Searching for Daily Mail and seeing if there's an update available.

If it’s up to date but still crashing, try uninstalling and reinstalling the app to ensure a fresh install.

Lastly, check your internet connection is stable as a flaky connection could cause startup failures too.

Please try these steps and let me know how it goes. I’m here to help you get back to reading your articles smoothly! Are you comfortable trying these?

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