Hi there! I understand your GloryFit app isn't working as expected. Could you tell me a bit more about what's happening? For example, is the app not opening, crashing, failing to connect to your device, or something else? Also, are you using the app on ChromeOS as you mentioned earlier, and do you have a paired GloryFit watch or another device with it? This info will help me guide you better.

Hi, this morning, I opened up the GloryFit app on my phone. It went to the Login screen, and I pressed 'Ignore' which I usually do. It then went to the Background Activity Permissions screen. The Current Phone field is set to 'Other brands'. If I press 'Go to set', everything looks good. The app then returns me to the Background Activity Permissions screen. The only thing I can do from here is press the 'Ignore' option. The app goes to the Gender screen, and I select Female. Then it just stays on this screen. I am not able to get to my watch information.

Thanks for sharing those details! From what you described, it seems the GloryFit app is getting stuck after you grant Background Activity Permissions and then selecting your gender, without moving forward to your watch data. This can happen if the app doesn't have all the required permissions properly set or if it’s having trouble running in the background.

Here’s a step-by-step approach on how to tackle this on your Android phone:

1. Check Background Activity Permissions Again:
- Go to your phone’s Settings → Apps → GloryFit app → Permissions.
- Make sure all permissions related to location, storage, and activity are enabled.
- Also, in the same app info screen, find the Battery section and ensure "Background activity" or "Allow background activity" is turned ON.

2. Set "Other Brands" Phone Correctly:
- The Background Activity Permissions screen showed “Current Phone” as “Other brands”.
- Confirm if your phone brand is shown correctly in settings or if you can select your actual phone brand to adjust permissions more accurately.

3. Clear App Cache and Data:
- Go to Settings → Apps → GloryFit → Storage → Clear Cache.
- If that doesn’t help, clear Data but note this will reset app settings, so you may need to log in again.

4. Restart Device and Watch:
- Fully power off and restart your phone and your watch to refresh connections.

5. Update the App:
- Confirm you have the latest version of GloryFit from Google Play Store. Developers often release fixes for such bugs.

6. Try Re-Pairing Your Watch:
- If the app won’t progress after these steps, remove the watch from Bluetooth paired devices, reset the watch if possible, then try pairing them again following the app prompts.

If after these steps the app remains stuck at the Gender screen, the issue may be a bug with the app version or an incompatibility with your specific phone model. Then we could explore advanced settings or reporting the problem to GloryFit’s support for a patch.

Would you like me to guide you through any of these steps in more detail?

[Based on GloryFit User Manual and user troubleshooting tips][1] [3] [5]

Are you satisfied with this plan to solve your app issue?