Hi there! I see you're getting a "device not authenticated" message when trying to use the NYC ACCESS HRA app on your iPhone running iOS 18.6. Let's work through this together.

To get started, can you tell me if this error happens immediately when you try to open the app, or does it appear after you enter your login details? Also, have you recently changed any settings on your phone like resetting network settings, updating the app, or changing your account password?

Meanwhile, here’s a step-by-step approach to try:

1. Restart Your Phone: Sometimes, a simple restart can clear temporary glitches that might cause authentication issues.

2. Update the ACCESS HRA App: Make sure your app is updated to the latest version via the App Store. An outdated app might cause authentication errors.

3. Check Network Connection: Ensure you are on a stable Wi-Fi or cellular connection. Sometimes network restrictions or VPNs can interfere with authentication.

4. Reinstall the App: Delete the ACCESS HRA app and reinstall it. This clears potential corrupted data or cache causing the issue. To do that, press and hold the app icon until it jiggles, tap the "Remove App" option, then reinstall it from the App Store.

5. Verify Device Authentication: The app likely registers your device during the login for security. If this process fails, logging out and back in can help, or you might need to reauthenticate your device through options usually provided during login or via account settings.

If after these steps you still get the error, it could be related to device registration or server-side issues. In that case, you may want to contact ACCESS HRA support directly using their help form which doesn't require login, available here: https://www.nyc.gov/site/hra/help/access-hra-frequently-asked-questions.page1.

Let me know what steps you've already tried or if you need help with any of the above! Are you satisfied with this starting point?

It get message my device is not authenticated