Hi! I see you're having trouble with the Agent DVR app on your laptop where the live view isn't showing up and you also can't power off the app. That sounds inconvenient.

To help you better, could you tell me a bit more? For example:
- What exactly happens when you try to power off? Does the app freeze, or does the power off option not respond at all?
- Are any error messages displayed anywhere?
- What kind of cameras do you have connected, and are they detected by Agent DVR at all?
- Have you tried restarting your laptop or the app already?

In the meantime, let's try some straightforward steps:

1. Close Agent DVR fully: If the app is frozen, try closing it from the Task Manager (press Ctrl + Shift + Esc, find Agent DVR in the Processes tab, then click End Task). This should force the app to close if it's unresponsive.

2. Check camera connections: Make sure your cameras are connected properly and their drivers are up to date. Sometimes Agent DVR shows a blank live view if it can't detect the camera input properly.

3. Disable VPN or network restrictions: If you use a VPN or firewall, try disabling them temporarily; some users have reported live view issues due to network restrictions.

4. Power settings: Since Agent DVR often needs to keep running, check your Windows power settings to ensure your laptop isn't entering sleep mode which can interrupt live view.

Once you’ve tried these, let me know if any change happens. If not, we can look into more advanced troubleshooting or configuration options!

Are you able to try those out?