[FitPro] Won't change the screen

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Rachel
5 days ago In FitPro
Won't change the screen

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Charlotte Green

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5 days ago

Hi there! I understand your FitPro app screen isn’t changing as it should. To help you better, could you tell me a bit more? For example, is it the app screen on your phone that won’t change, or is it the screen on your FitPro smartwatch itself? Also, what exactly happens when you try to change the screen—does it stay stuck, freeze, or something else?

In the meantime, here are a few basic steps we can try to fix the issue:

1. Restart the Device: Restart your phone and your FitPro smartwatch if you have one. This can clear any temporary glitches.

2. Check the Touchscreen: If it’s the watch screen, make sure the screen is clean and dry, and your fingers aren’t wet or oily.

3. Update the App: Ensure your FitPro app is updated to the latest version from the app store.

4. Clear App Cache: On your Android device, go to Settings > Apps > FitPro > Storage > Clear Cache. Then, try using the app again.

5. Re-pair the Watch: If the issue is with the watch screen, try disconnecting and reconnecting the watch via Bluetooth, ensuring Bluetooth and Background App Refresh are enabled in your phone's settings.

If these don’t help, please let me know what you’ve already tried and any more details about your setup so I can guide you further.

Are you ready to try these or want me to walk you through them?

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