Hi there! I understand you're having trouble logging into Rise of Kingdoms on your PC. To help you better, could you please tell me a bit more? For example, are you seeing any error messages when you try to log in? Also, are you using the official PC client or playing through an emulator like BlueStacks? Any additional details will help me guide you through the best steps.

In the meantime, here’s a general approach we can try:

1. Check Your Internet Connection: Make sure your PC is connected to a stable and strong internet network, as login issues can sometimes be caused by poor connectivity.

2. Restart the Game and PC: Close the client completely and restart your PC to clear any temporary issues.

3. Verify Your Account Credentials: Double-check your username and password. If you’re logging in through a third-party platform (Facebook, Google, or Apple), make sure you’re connected there properly.

4. Clear Cache and Data: If you are using an emulator, try clearing the emulator’s cache or game data to remove potentially corrupted files.

5. Update the Game Client: Ensure that your Rise of Kingdoms client is the latest version.

6. Try Logging In Through a Different Platform: For example, if you usually log in via Facebook on your PC, try logging in on your phone or browser to confirm your account access.

7. Firewall and Antivirus Settings: Sometimes, security software can block the game from connecting. Temporarily disable firewall or antivirus to test if that’s the cause.

If these steps don’t fix the problem, could you specify any error code or message you see? This way, I can provide more targeted help or escalate if needed.

Are you satisfied with these initial suggestions? Let me know, and we can proceed further!

i cannot log in ever since the last update. i already try reinstall and still cannot launch. my phone work perfectly fine

Thanks for the details! Since your phone is working fine but the PC version fails to launch after the last update—even after reinstalling—it sounds like a known issue some PC players face after an update.

Here’s what I recommend trying step-by-step:

1. Fully Uninstall Rise of Kingdoms: Make sure you completely uninstall the game from your PC. Also, remove any leftover folders related to the game in your system (such as in AppData or Program Files).

2. Download the Latest Installer From the Official Site: Avoid using old or cached installers. Visit the official Rise of Kingdoms website to download the newest PC installer fresh. Using outdated installers can cause compatibility issues after updates.

3. Run the Installer as Administrator: Right-click on the new installer and select “Run as administrator” to give it the proper permissions for installing.

4. Disable Firewall/Antivirus Temporarily During Installation and First Launch: Sometimes security software can block certain files or connections during updates or new installs.

5. Check for Windows Updates and Graphics Drivers: Make sure your Windows 10 is fully updated, and your graphics drivers are current as older drivers can cause launching problems in games after updates.

6. Run the Game in Compatibility Mode: If it still won’t launch, try right-clicking on the game executable, go to Properties → Compatibility tab, and set it to run as Windows 8 or 7, then try launching again.

This approach has fixed similar issues for other PC users who faced login problems or game not launching after updates1.

If you still have trouble after this, please let me know any error messages or behaviors during launch, so we can dig deeper or escalate to our technical team.

Are you satisfied with this solution so far?

it still not work. i try all above step , run as windows7/8 and still not working properly. my game just turn all black and super lag when loading.

I see, thank you for sharing that your game goes to a black screen and lags heavily during loading despite trying the usual fixes. Since you've already reinstalled, run the game in compatibility modes, and checked basic steps, let's troubleshoot with some more targeted actions:

1. Delete Temporary Files and Cache
Sometimes leftover temporary files cause these issues even after reinstalling. Try these steps:
- Press Windows + R, type %temp% and press Enter.
- Delete all files in this Temp folder.
- Also, navigate to C:\Users\[YourUsername]\AppData\Local and delete the Rise of Kingdoms folder if it exists.
This clears cached data that might be corrupted and causing the black screen or lag during launch.

2. Check Graphics Settings or Switch Graphics Mode
Since black screen and lag may relate to graphics compatibility issues after updates:
- Right-click desktop and open your graphics control panel (NVIDIA Control Panel, AMD Radeon Settings, or Intel Graphics Command Center).
- Look for settings related to the game or general global settings and try turning off features like Vertical Sync or switching from high performance to integrated graphics or vice versa—depending on your setup.
- If available within the game folder, try launching any config or debug file to force windowed or low graphics mode.

3. Update Your Graphics Drivers
Outdated drivers often cause launch or graphics issues with games:
- Visit your PC or GPU manufacturer’s website (NVIDIA, AMD, Intel).
- Download and install the latest graphics drivers for your Windows 10 system.

4. Run the Game with Low-Level Graphics or Compatibility Overrides
If you have access to a shortcut or executable file (.exe), right-click it → Properties → Compatibility tab → check:
- “Disable fullscreen optimizations”
- Check “Run this program as an administrator”
- Change the DPI settings override by clicking “Change high DPI settings” and ticking “Override high DPI scaling behavior.”

5. Test Running Rise of Kingdoms in Windowed Mode
If you can access any command line or config file, try enabling windowed mode, which may bypass black screen issues tied to fullscreen rendering glitches. Unfortunately, if the game doesn’t launch at all, this may be difficult without in-game menus.

6. Check for Background Apps Conflict
Certain background applications (screen recorders, overlays like Discord, or antivirus) might conflict with the game and cause lag or black screen. Try closing unnecessary apps before launching.

7. Try Using an Emulator Alternative (If Applicable)
If you're running the official PC client and it still fails, consider temporarily using an Android emulator like BlueStacks, which often runs Rise of Kingdoms smoothly on Windows. This can be a workaround while we continue investigating.

These steps align with community fixes reported for similar black screen and lag issues post-update. If you want, I can guide you through specifics of any of these steps.

Do you observe any specific error messages at all, or does it simply go black and stay stuck? Let me know how it goes after these suggestions, so we can continue or escalate if needed. Are you satisfied with this advice so far?

Here’s a helpful community reference on slow loading and reinstall fixes: 1, and a driver update tip: 6.

i download bluestacks but i cant find rok. yes ,it does simply go black and stay stuck and lag when i launch the game

Thanks for trying BlueStacks! If you’re having trouble finding or launching Rise of Kingdoms (RoK) there, it’s a common hiccup some players face. Here’s how to get RoK running on BlueStacks step-by-step:

1. Use BlueStacks’ Search Bar
Open BlueStacks and look for the search bar at the top-right or main screen. Type "Rise of Kingdoms" fully and carefully. Sometimes partial names or abbreviations don’t show the game correctly.

2. Check Google Play Store Availability in BlueStacks
BlueStacks essentially runs Android apps via Google Play. If the Play Store is not properly set up or region-restricted, RoK might not appear. Make sure Google Play is signed in with your Google account and is working normally in BlueStacks.

3. Update BlueStacks to the Latest Version
Older BlueStacks versions sometimes have compatibility issues with newer games. Visit the BlueStacks official site and update your emulator to the latest version (BlueStacks 5 is recommended). This can fix app detection problems.

4. Manually Install the APK As a Last Resort
If you still can’t find RoK in the Play Store inside BlueStacks, you can download the official Rise of Kingdoms APK from a trusted source and install it manually in BlueStacks by dragging the file into the emulator window.

5. Adjust BlueStacks Settings
Sometimes, emulator settings like graphics mode (use DirectX or OpenGL) affect game availability and stability. Try toggling these options under BlueStacks Settings → Engine, then restart the emulator.

6. Check for Known RoK + BlueStacks Issues
There have been reports of chat crashes or freezes, but the game launching and playing generally works after these adjustments2 8.

If none of these help, please tell me:
- Did you set up Google Play inside BlueStacks and can you access other games?
- Are there any error messages during your attempts?
- What exact BlueStacks version are you using?

That way, I can assist you more precisely. Does this help you get started with BlueStacks and Rise of Kingdoms?