Hi! I understand that the BJ's Wholesale Club app logs you out when you try to scan a coupon on your Android device. Let’s get this sorted for you.

First, can you tell me a bit more?
- Does the app log you out immediately when you scan any coupon, or only specific coupons?
- Have you noticed if this happens only when you scan coupons in-store or also when clipping coupons at home?
- Are you running the latest version of the BJ’s app from the Google Play Store?

Meanwhile, here are some initial steps that often help with similar app issues:

1. Update the App: Make sure your BJ’s Wholesale Club app is updated to the latest version available on the Google Play Store. This can fix bugs causing crashes or logouts.

2. Clear App Cache and Data: Sometimes corrupted cache can cause unexpected logouts. On your Android 16 device, go to Settings > Apps > BJ’s Wholesale Club > Storage & cache, then tap Clear Cache. If that doesn’t help, you can try Clear Storage/Data, but note this will log you out and reset app preferences, so you will need to log in again.

3. Restart Your Device: A simple restart can fix temporary glitches affecting app performance.

4. Check Your Account: Ensure your membership is active and in good standing, as account issues can sometimes trigger logout problems.

5. Reinstall the App: If problems persist, uninstall the app entirely and reinstall it fresh from the Play Store.

If you have already tried these, please let me know which ones, and we can explore more advanced steps like checking permissions or verifying server-side issues.

Are you satisfied with these initial steps? Let me know—I'm here to help!

App logs me out when I scan coupon

App logs me out when I scan coupon

Thank you for sharing that the app logs you out whenever you scan a coupon. To help me understand better, is this happening every time you scan a coupon, or just with certain ones? Also, do you add coupons by clipping them in the app before scanning, or are you scanning the coupon barcode directly in-store?

From what I’ve seen, an important point with BJ’s digital coupons is that you usually need to clip (add) the coupons in the app a day or two before shopping. If coupons are not properly clipped to your membership account, it could cause issues during scanning or checkout4.

Given this, here are some tailored steps to try on your Android 16 device:

1. Ensure Coupons Are Clipped Ahead of Time:
Open the BJ’s app, go to Deals & Coupons, and clip the coupons you want to use before scanning in-store.

2. Update the BJ’s App:
Go to Google Play Store, check if there’s an update, and install it if available. An outdated version might cause glitches during scanning6.

3. Verify You Are Logged In:
Before scanning coupons, confirm you are signed into your BJ’s account in the app.

4. Clear App Cache:
Go to Settings > Apps > BJ’s Wholesale Club > Storage & Cache > Tap Clear Cache.

5. Restart Device:
Sometimes, just rebooting your phone helps clear temporary app conflicts.

6. Try a Fresh Login:
If the problem persists, log out and log back in to your BJ’s app account.

If after these steps, the app still logs you out when scanning coupons, it might be an issue related to the app’s coupon scanning function. In that case, please let me know if you’d like me to check if there are any ongoing issues reported with the app or escalate this to BJ’s tech support team.

Are you comfortable trying these steps now? Let me know how it goes or if you experience anything specific during these attempts.

App logs me out when I scan coupon

Thanks for sharing that the BJ's Wholesale Club app logs you out whenever you scan a coupon on your Android 16 device. This sounds like a specific issue with how the app manages scanning and account sessions.

Based on recent user reports and how the BJ’s coupon system works, here are some important points and steps to try:

1. Make sure coupons are clipped ahead of time: BJ’s digital coupons need to be clipped to your membership account at least a day or two before shopping. Scanning coupons that haven’t been clipped properly might cause problems including app logout4.

2. Confirm you are logged into the app before scanning: Sometimes the app’s session might be unstable. Open the app, log in fully, and navigate to the coupon section first before scanning in-store.

3. Update the BJ’s app to the latest version: There may be recent bug fixes addressing scanning or login issues6.

4. Clear the app cache: Go to Android Settings > Apps > BJ’s Wholesale Club > Storage & cache > Clear Cache. This can resolve minor glitches.

5. Restart your phone: To clear temporary memory or conflicts that might cause the app to log out.

6. Try logging out and back into the app: This refreshes your account session and may help prevent unexpected logouts during scanning.

7. If problem persists, reinstall the app: Uninstall and reinstall the BJ’s app from Google Play Store to ensure a fresh copy.

If after these steps the app still logs you out exactly when scanning coupons, it could be an internal app bug or session conflict. I can help escalate this for you to BJ's support or you can contact them directly at [email protected] for deeper investigation.

Does this sound like a good plan to start with? Let me know which steps you want to try, and if you notice any specific errors or messages during the logout. I’m here to help you through it!