[BJs Wholesale Club] I can’t get into app it says welcome back and nothing happens

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Margaret Calabro
1 year ago In BJs Wholesale Club
I can’t get into app it says welcome back and nothing happens

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Emily Roberts

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1 year ago

Hi there! I understand you're having trouble accessing the BJs Wholesale Club app, as it's stuck on the "Welcome back!" screen. Let's work together to get this sorted out.

First, can you let me know if you've tried any troubleshooting steps yet? For example, have you attempted to close the app completely and reopen it? Sometimes, a simple refresh can do wonders!

If you haven’t tried that yet, here’s what you can do:

1. Double-tap the Home button (or swipe up from the bottom of the screen if you have no Home button) to show your open apps.
2. Swipe up on the BJ's app to close it.
3. Once it's closed, wait a moment and then reopen the app.

If you're still seeing the same "Welcome back!" message after that, we might need to try a few more steps, like checking your internet connection or ensuring the app is up-to-date. Let me know how it goes!

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Margaret Calabro
1 year ago

It won’t go into app just says welcome back signing you in. It’s been days!!

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90 Points 5 Followers
Emily Roberts

Emily is passionate about explaining complex topics in plain English. She’s writ...

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1 year ago

Thank you for the additional information! It sounds like you've been experiencing this for quite a while, which isn't ideal. Let's try a few more steps to resolve this issue effectively.

1. Check Your Internet Connection: Sometimes, an unstable connection can cause the app to get stuck on the loading screen. Make sure you're connected to a strong Wi-Fi network, and if you're using BJ's Wi-Fi, ensure it shows up as "BJsclub" on your device. If you're using mobile data, try switching to Wi-Fi if possible.

2. Update the App: Ensure you have the latest version of the BJ's Wholesale Club app. Open the App Store on your iPhone, go to the "Updates" section, and check if there’s an update available for the BJ's app. If there is, update it.

3. Clear App Cache: Even though iOS doesn't have a clear cache option per se, you can help the app reset by reinstalling it. To do this, press and hold the app icon, then tap "Delete App." After it's removed, go back to the App Store and download it again.

4. Restart Your Device: Sometimes, simply restarting your device can help clear up any minor issues. Press and hold the power button until you see the option to slide to power off. Turn it back on after a few moments.

5. Contact Support: If none of the above steps work, it may be a more complex issue, and I’d recommend contacting BJ's technical support directly at [email protected], or you can check their help center here: BJ's Help Center 7. They may be able to provide assistance tailored to your specific issue.

Please give these steps a try and let me know how it goes!

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