Hi! I see you're having trouble moving past the page where you enter your role, DOT number, and trailer details during the carrier setup on the Uber Freight app. That must be a bit of a roadblock for you. Before we dive into a fix, can you tell me a bit more?
- Are you using the Uber Freight mobile app or the web portal on Windows 10 with WebKit browser? - Is there any error message when the next page fails to load, or does it just stay stuck or blank? - Have you tried refreshing the page or restarting the app/browser yet?
Knowing these details will help me guide you through the quickest fix. Meanwhile, here are some general steps you can try based on common issues:
1. Check Internet Connection: Ensure your network is stable. A spotty connection sometimes prevents pages from loading fully.
2. Clear Browser Cache and Cookies: Since you’re on Windows 10 with a WebKit browser, clearing cache can solve loading glitches: - Go to browser settings > Privacy & Security > Clear browsing data > Check cache and cookies > Clear data.
3. Try a Different Browser or App Version: If you're using a browser, attempt the process on a different one, like Chrome or Edge. If on the app, make sure you have the latest version installed or try reinstalling.
4. Disable Browser Extensions: Sometimes ad blockers or other extensions interfere with loading. Try disabling them temporarily.
5. Double-check Input Format: Ensure your DOT number and trailer info are correct and in the expected format. Sometimes validation prevents proceeding if info is missing or incorrect.
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Benjamin Carter
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Hi! I see you're having trouble moving past the page where you enter your role, DOT number, and trailer details during the carrier setup on the Uber Freight app. That must be a bit of a roadblock for you. Before we dive into a fix, can you tell me a bit more?
- Are you using the Uber Freight mobile app or the web portal on Windows 10 with WebKit browser?
- Is there any error message when the next page fails to load, or does it just stay stuck or blank?
- Have you tried refreshing the page or restarting the app/browser yet?
Knowing these details will help me guide you through the quickest fix. Meanwhile, here are some general steps you can try based on common issues:
1. Check Internet Connection:
Ensure your network is stable. A spotty connection sometimes prevents pages from loading fully.
2. Clear Browser Cache and Cookies:
Since you’re on Windows 10 with a WebKit browser, clearing cache can solve loading glitches:
- Go to browser settings > Privacy & Security > Clear browsing data > Check cache and cookies > Clear data.
3. Try a Different Browser or App Version:
If you're using a browser, attempt the process on a different one, like Chrome or Edge. If on the app, make sure you have the latest version installed or try reinstalling.
4. Disable Browser Extensions:
Sometimes ad blockers or other extensions interfere with loading. Try disabling them temporarily.
5. Double-check Input Format:
Ensure your DOT number and trailer info are correct and in the expected format. Sometimes validation prevents proceeding if info is missing or incorrect.
If you’ve already tried these or if the problem persists, we might need to check your account specifics or see if there’s an outage affecting the carrier setup system. Also, I can provide a direct link to the carrier sign-up page if needed: https://help.uber.com/en/freight/carrier/article/signing-up-to-be-a-carrier-with-uber-freight?nodeId=8c6b0ea9-fca5-4af4-817c-422aa3a0e390 [3].
Let me know what you’ve tried and what you observe exactly, and we’ll sort this out together!