Hi! I’d like to help get to the bottom of why your NPR app on your phone is timing out after three minutes. To start, could you please tell me a bit more? For example:

- Which phone model and operating system version are you using?
- Is this happening when you’re streaming live radio, playing a podcast, or listening to a saved episode?
- Does the app close completely, stop playing audio, or something else after the three minutes?
- Have you noticed any error messages or prompts?
- Have you tried any fixes already, like restarting the app or phone, or reinstalling the app?

Getting these details will help me guide you through solutions tailored to your setup. Let me know!

Phone is a Galaxy S24FE. The program just goes dead after three minutes. NPR news. It also happens while listening to the program on RIVA. No messages or prompts

Thanks for sharing those details about your Galaxy S24FE and the NPR program cutting out after three minutes, even when using RIVA. That helps narrow things down a bit.

Since it’s happening on two different platforms (NPR app and RIVA), it’s less likely to be a problem exclusive to the NPR app itself. Here are some steps to try that address common causes for apps stopping unexpectedly on your specific phone:

1. Restart your phone: A simple reboot clears temporary glitches in memory that can cause apps to stop.

2. Check your internet connection: Try switching between Wi-Fi and mobile data to see if the problem persists. Unstable connections can cause streaming to stop.

3. Clear the NPR app cache and data:
- Go to Settings > Apps > NPR app > Storage.
- Tap Clear Cache first. If that doesn’t help, try Clear Data (note you may need to re-login after this).

4. Update your apps and system:
- Make sure the NPR app and RIVA app are updated to the latest versions in the Google Play Store.
- Check for any pending system updates in Settings > Software update.

5. Battery optimization settings: Sometimes Android’s battery saver aggressively stops apps running in the background.
- Go to Settings > Battery and device care > Battery > Background usage limits.
- Make sure NPR and RIVA are exempted from aggressive background limits or optimized battery usage.

6. Force stop the app and reopen:
- Long press the NPR app icon, select App info, then tap Force stop to fully close it.
- Open the app fresh and try again.

If none of these work, it might be worth testing with a different podcast or streaming app temporarily to see if streaming itself is being interrupted on your device broadly.

Would you like me to walk you through any of these steps in more detail? Or have you already tried some of these? Let me know!

[These troubleshooting methods draw on Samsung's app and device support guides]1.

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