Hi! I see you're having trouble with NPR app articles not opening when clicked. I’d love to help get that sorted out for you. To assist you better, could you please tell me a bit more?

- Are you using the NPR app on your Windows 10 device, or are you accessing NPR through a web browser?
- When you click on an article, does anything happen (like a loading icon) or does it just not respond at all?
- Have you tried any steps so far to fix this issue?

Once I have these details, I can guide you through some targeted steps to get those articles opening smoothly.

Windows 11. Sometimes an article will open , after that I get no response unless I reopen NPR..

Thanks for the extra info! So you're on Windows 11, and articles open sometimes but then the app becomes unresponsive until you restart it. That sounds like the app might be hanging or encountering some internal issue.

Let’s try a few focused steps to see if we can improve stability:

1. Clear the NPR app cache and reset it:
- Click the Start button and type Apps & features.
- Find NPR in the list, click it, then select Advanced options.
- Click Reset. This will clear app data and might resolve corruption causing the app to freeze.

2. Check for Windows updates:
- Go to Settings > Update & Security > Windows Update and click Check for updates.
- Sometimes app issues are linked to system bugs that get fixed with updates.

3. Try running the app after a Clean Boot:
- Press Windows+R, type msconfig, and press Enter.
- In the Services tab, check Hide all Microsoft services, then click Disable all.
- Go to the Startup tab and open Task Manager to disable all startup items.
- Restart your PC and try the NPR app again to see if it still hangs.
- This helps identify if a background program is interfering with the app2.

4. Reinstall the NPR app if the above doesn’t help:
- Uninstall NPR from Apps & features.
- Restart your computer.
- Download and install the latest version of NPR app from Microsoft Store.

Could you try these steps and let me know if it helps stabilize the app? If the problem continues, we can look deeper into logs or alternative solutions.

Are you comfortable trying these steps? I’m here to guide you through any of them!

I don't use the app I type in NPR to open the site.

Thanks for letting me know you access NPR through the website on your browser rather than using the app. Since articles sometimes don't open or the page becomes unresponsive unless you refresh or reopen the site, let's troubleshoot your browser and network settings a bit.

Here’s a step-by-step plan to help improve your NPR website experience on Windows 11:

1. Clear your browser cache and cookies
Sometimes cached data or corrupted cookies can cause pages not to load correctly. You can clear them by going to your browser settings, usually under Privacy or History, and selecting clear cache and cookies.

2. Try a different browser or private/incognito mode
Open the NPR site in a different browser like Edge, Chrome, or Firefox. Or open a private/incognito window to see if the articles open without extensions interfering.

3. Check browser extensions
Some browser extensions or ad blockers can interfere with website functionality. Try disabling extensions one by one or all at once to see if that helps.

4. Disable any VPN or proxy services temporarily
If you are using a VPN or proxy, try turning it off briefly to check if network routing is affecting loading.

5. Update your browser
Ensure your browser is on the latest version as updates fix bugs and improve compatibility.

6. Check your internet connection strength and DNS
Sometimes slow or unstable networks cause page loading issues. Restart your router/modem or try switching to a different network if possible.

If you want to listen to NPR audio without the app, you can use the NPR Program Stream on their website, which plays recent broadcasts after they air live on member stations. You can find this at https://www.npr.org/about-npr/472557877/npr-program-stream or listen via NPR One web player at https://one.npr.org/ which offers an online streaming experience1 2.

Would you like me to walk you through clearing browser data or checking extensions on your Windows 11 device? Let me know!

This is only an issue with NPR. I don't have this problem elsewhere. I am not complaining, I love NPR and PBS and I wanted to no if any other people had this issue with try to open articles. I use Firefox and have it set to clear everything when I close it.

I’m glad you love NPR and PBS! It’s helpful to know that this issue only happens with NPR’s site on Firefox, and that you have Firefox set to clear everything on close. That clearing setting might sometimes interfere with how the site loads if it removes certain cookies or data needed to keep sessions stable.

From what I see, other Firefox users have experienced some trouble with loading NPR pages, often related to cached or corrupted files, browser settings, or even specific Firefox bugs like with HTTP/3 protocol that caused loading stalls in the past1 6.

Here are some tailored suggestions to try next:

1. Temporarily Disable "Clear history on exit" in Firefox: Since you have it set to clear everything on close, try turning this off temporarily. It could be deleting site data NPR uses to load articles properly.

2. Use Firefox’s Troubleshoot Mode (also called Safe Mode):
- Click the menu (three lines top-right) > Help > Restart with Add-ons Disabled.
- This disables extensions and themes that might interfere. Try loading NPR articles then.

3. Bypass the Cache when loading the page:
- When viewing NPR articles, press Ctrl + F5 or Shift + F5 to force a full reload, bypassing cached data.

4. Check Firefox Privacy Settings for Site Data:
- Go to Settings > Privacy & Security > Cookies and Site Data.
- Make sure "Delete cookies and site data when Firefox is closed" is not enabled or add an exception for NPR.org.

5. Check if any Firefox updates are pending as these sometimes fix bugs causing erratic behavior.

If after these steps NPR articles still have trouble opening consistently, it could be helpful to report this to NPR’s web support so they can check if there’s anything on their side affecting Firefox users specifically.

Would you like a step-by-step walkthrough to adjust these Firefox settings? I’m happy to guide you through that on your Windows 11 system!

Alice Johnson, thank you for the information. This problem started after the last Firefox update so I will respond to them about this issue. You have been very helpful and I better check with my wife to see if we have contributed to NPR lately. thank you.

You're very welcome! It makes sense that the issue started after the latest Firefox update—these updates sometimes introduce compatibility quirks with certain sites like NPR. Reaching out to Mozilla Firefox support is a great idea, as they may need to address this in a future patch.

If you want later, you could also share feedback with NPR’s web team so they’re aware of Firefox-specific issues and can investigate on their end.

And checking your contributions to NPR sounds wonderful—your support really helps keep quality programming going! If you ever need help with this or have any other NPR-related questions, just let me know.

Are you satisfied with the solution and information I provided?