Hi there! I see you're experiencing a blank white screen and no sound on the NPR Android app across three devices. That does sound inconvenient. To help narrow things down, could you please share if these devices are all running the same Android version? Also, have you tried any troubleshooting steps like restarting the app or clearing its cache?

In the meantime, here's a general plan to get us started:

1. Clear Cache and Data for NPR App:
- Go to your device's Settings > Apps > NPR app.
- Tap Storage and select Clear Cache, then Clear Data. This removes temporary app files that might be causing issues.

2. Restart your Devices:
Sometimes a simple reboot can resolve temporary glitches affecting app loading and audio.

3. Check for App Updates:
Open Google Play Store, search for NPR, and make sure the app is updated to the latest version.

4. Check Device Sound Settings:
Verify your devices aren't on silent/vibrate and the volume for media is turned up.

5. Reinstall the NPR App:
Uninstall and then reinstall the app. This refreshes app components that may have been corrupted.

If you've tried any of these already, please let me know so I can guide you through deeper troubleshooting. Also, are you connected to Wi-Fi or cellular data when encountering this issue? Connectivity can sometimes play a role.

Looking forward to your replies so we can get your NPR app working smoothly again!

i am reporting this from 3 new app applications. My latest device is a newer Samsung tablet. I have tried it all.

Thanks for the update and letting me know you've tried the usual fixes. Since you're seeing a blank white screen and no sound on multiple new devices, including a newer Samsung tablet, it suggests there might be an issue specific to the app versions or a compatibility problem.

Here’s what I recommend next, focusing on your Samsung tablet and new apps:

1. Check App Permissions
Sometimes the app needs permissions for storage, microphone, or media playback that might be disabled by default. On your Samsung tablet:
- Go to Settings > Apps > NPR app > Permissions
- Make sure permissions related to storage, microphone, and media are enabled.

2. Update Google Play System and Services
On Samsung devices, outdated Google Play services or System components can cause app issues.
- Open Settings > Software update > Download and install to ensure your device OS and components are up to date.
- Also, open Google Play Store, tap your profile icon > Manage apps & device > Updates available and update Google Play services or any related components.

3. Check for Any Known NPR App Issues
Occasionally, app updates can introduce bugs. Checking recent app store reviews or community forums (e.g., Reddit) can sometimes reveal if other users with similar devices are facing this. I see multiple recent reports of issues with NPR's app on similar devices, so this might be part of a known problem.

4. Try Using NPR One App Instead
If you haven't already tried, also download and test the NPR One app. It’s another app from NPR that delivers news and audio content and could work better on your Samsung tablet while any underlying issue with the main NPR app is being resolved.

5. Report the Issue to NPR Support
Since this is affecting multiple new apps and devices, this might require developer investigation. You can report your experience including device details and app versions to NPR directly here: [email protected]

If none of these work, and you’d like, I can help you draft a detailed report to NPR support or look for any alternate solutions for you. Would you also mind sharing the exact app version number you’re running? You can find it under Settings > Apps > NPR app > About or Version. That info helps identify if it’s a version-specific bug.

Let me know how you'd like to proceed!