[NPR] Apps, such as All Things Considered, will not open in NPR app since Saturday. I live in Rwanda.

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Gregory Hemphill
9 months ago In NPR
apps, such as All Things Considered, will not open in NPR app since Saturday. I live in Rwanda.

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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9 months ago

Hi there! I understand that the NPR app, specifically the All Things Considered program, hasn't been opening for you since Saturday while you're in Rwanda. I'd like to get this sorted out for you.

To help me guide you better, could you please tell me:
- Are you able to open the NPR app itself, but just the All Things Considered program won’t load?
- Or is the entire NPR app refusing to open?
- Have you noticed any error messages or loading screens?
- Have you tried any steps already, like restarting the app, your device, or checking your internet connection?

Once I know a bit more, I can suggest some tailored steps to fix this issue.

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Gregory Hemphill
9 months ago

I can open the app. I can stream my NPR station through the app. I can play the actual NPR app. But I cannot open any of the many NPR podcasts.

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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9 months ago

Thanks for explaining that! Since you can open the NPR app and stream live stations but the podcasts (like All Things Considered) won’t open, it sounds like the app is having trouble fetching or playing podcast content specifically.

Let’s try some targeted troubleshooting:

1. Refresh podcast content:
- Open the NPR app and go to your Profile or Library section where your podcasts are listed.
- Look for an option like “Refresh” or “Sync” (some apps have a “Refresh Now” button to update content). Tap that to force the app to get the latest podcast data.

2. Check your internet connection:
- Even though streaming live radio works, sometimes podcast files need a more stable or faster connection since they’re downloaded or buffered differently. Try switching between Wi-Fi and mobile data to see if that helps.

3. Clear app cache or data:
- Since you’re on Windows with WebKit browser (assuming you’re using the NPR web app or a Windows app), try clearing your browser cache or app cache if possible. This can remove corrupted temporary data that might block podcasts from loading.
- To clear browser cache: Press Ctrl + Shift + Delete while in the browser, select cached files, and clear.

4. Check for app updates:
- Make sure your NPR app is up to date. An outdated version might have bugs causing this issue. If using the web browser, refreshing the page or trying a different browser might help.

5. Try logging out and back in:
- Sometimes your account session may face hiccups. Log out of the NPR app or website, then log back in and try opening podcasts again.

6. Region-related limitations:
- Some NPR podcasts can be geo-restricted and may not play outside the USA. Since you are in Rwanda, this might affect playback for certain programs like All Things Considered. If that’s the case, this might be why podcasts won’t open despite the live stream working fine4.

Please go through these steps and let me know which you’ve attempted or your results so far. This way, I can guide you more precisely or help escalate if needed.

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