[Infomaniak kDrive] Not working.

R
Rui
5 days ago In Infomaniak kDrive
Not working.

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Benjamin Carter

Benjamin is a data enthusiast who merges machine learning with real-world insigh...

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5 days ago

Hi! I see that your Infomaniak kDrive app is not working. Could you tell me a bit more about what exactly is happening? For example, is the app not opening at all, is syncing stuck or freezing, or are you receiving any specific error messages? This will help me guide you more precisely.

Meanwhile, here’s a general step-by-step approach that usually helps resolve common kDrive app issues on Windows 10 with WebKit as the browser:

1. Restart the computer to clear any temporary glitches.
2. Pause and then resume syncing in the app if the sync is freezing or not progressing.
3. Check your internet connection—make sure it’s stable and fast enough.
4. Temporarily disable any antivirus or firewall software that might be blocking the kDrive app.
5. Make sure kDrive app is up to date by checking for updates in the app or downloading the latest version from Infomaniak's official site.
6. Log out and then log back into the kDrive app, as sometimes re-authentication refreshes the connection.
7. If you use two-factor authentication, ensure you are using the correct app password rather than the account password when prompted.
8. Check for any system updates for Windows 10, as missing updates can cause compatibility problems.

If you’ve tried any of these already, please let me know which ones so we can look at more advanced troubleshooting steps or any specific error details you may have.

You can also refer to Infomaniak’s detailed troubleshooting guide for sync issues which might help here:
https://www.infomaniak.com/en/support/faq/2153/troubleshooting-kdrive-synchronization-issues [2]

Are you able to provide more details about the issue so I can assist you better?

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