Hi! I understand you're having trouble logging out or resetting your BorrowBox account on your device. Let's work through this together so you can get back to using it smoothly.

To start, could you tell me if you're using the BorrowBox app on Windows via a browser (like WebKit-based) or an installed app? Also, have you already tried any steps like restarting the app or device?

In the meantime, here are some general steps to resolve log out and reset issues on BorrowBox:

1. Close and Restart: Fully close the BorrowBox app or browser tab and reopen it. Sometimes, the session just needs refreshing.

2. Clear Cache and Cookies (if using browser): On your WebKit browser with Windows, clearing cache can help resolve stuck login states. You can do this by going to browser Settings > Privacy & Security > Clear browsing data > select cache and cookies > Clear.

3. Update the App: If you’re using the installed app, ensure it’s the latest version. Sometimes bugs around login/logout are fixed in updates. If needed, uninstall then reinstall the app to get a fresh install.

4. Reset Account within App: BorrowBox has a 'Reset' option under Account Details in Settings on mobile apps. On Windows browsers, this option may not be visible; clearing cache/cookies acts similarly.

5. Check for Outstanding Issues: Sometimes accounts get blocked due to overdue items on the library card. Verify via your library if your account is active and in good standing.

6. Logout Workaround: If there’s no direct logout button working, try closing all browser tabs and restarting the browser. In some apps, logging out is done by deleting app data or reinstalling.

If none of these work, please let me know more details (like any error messages, and exactly where you get stuck), and I can guide you further or escalate to BorrowBox support.

Also, here is a useful hint from the BorrowBox community: some users resolved similar logout issues by deleting and reinstalling the app to ensure it’s fully refreshed1 2.

Do any of these suggestions fit your current situation? Let me know, and we’ll take it from there!