Hi there! I’m Charlotte Green. I’d love to help you get your BorrowBox app loading properly on your PC. To start, could you tell me a little more about what happens when you try to load the app? For example, does it fail to open at all, does it show an error message, or does it freeze at some point? Also, is this the BorrowBox Windows app or are you trying to use BorrowBox via a web browser on your PC?

Knowing these details will help me guide you through the best troubleshooting steps!

BorrowBox Windows app does not see my pc

Thanks for sharing that the BorrowBox Windows app is not detecting your PC. Just to clarify, are you referring to the app not recognizing your computer as the device to download or play content on? Or is it more about the app itself not launching or connecting properly to the library service on your PC?

Assuming it’s a detection or connection issue, here’s a straightforward step-by-step approach to try:

1. Check app version: Make sure your BorrowBox app is updated to the latest Windows version. Updates can fix bugs that cause detection issues.

2. Clear App Cache: Sometimes outdated temporary files can cause problems. You can clear BorrowBox app cache from the app settings or through Windows Settings > Apps > BorrowBox > Storage > Clear Cache.

3. Network Connection: Ensure your PC has a stable internet connection. Preferably, use a trusted Wi-Fi network as BorrowBox requires internet to communicate with library servers.

4. Permissions: Confirm the app has proper permissions on your PC, such as file system access and internet access. Windows Security settings or Firewall can sometimes block apps.

5. Storage Space: Verify your PC has sufficient free storage as the app needs space to download content.

6. Reinstall the app: If the above steps don’t help, try uninstalling the BorrowBox app completely and then reinstall it fresh from the official website or Microsoft Store.

If you’ve already tried any of these let me know which ones, and if there are any error messages or specific behavior when the detection fails.

Also, a reminder: BorrowBox requires Adobe Digital Editions installed on Windows to handle eBooks DRM. Make sure you have ADE installed and authorized properly—this often resolves device recognition issues1.

Let me know how you go, and we can take it from there! Are you satisfied with these initial steps?