Hi! I understand you’re having trouble seeing the full page in the BorrowBox app on your Android device using WebKit. I want to help you get that sorted out.

To start, could you share a bit more? For example:
- Is this issue happening with all eBooks or just certain ones?
- Are you unable to see page edges, or is part of the text cut off?
- Are you using the app or accessing BorrowBox through a browser?

Meanwhile, a common cause for this is related to fixed-layout eBooks, which don’t automatically resize to fit the screen. You can try zooming in or out using your device’s pinch-to-zoom gesture to adjust the view. Additionally, BorrowBox offers text and display settings—changing text size or enabling accessibility fonts might help with fitting the text on your screen better.

Here’s a basic step-by-step you can try:

1. Open the BorrowBox app and go to the problematic book.
2. Use pinch-to-zoom gestures on the page to adjust the size and see if you can reveal more content.
3. Check if there’s a settings menu (often a gear or "Aa" icon) to adjust text size, background color, or margins in the app’s reading view. Try reducing text size or margin size.
4. If the app allows, switch to reflowable text mode (if available), which adjusts content to fit your screen dynamically rather than fixed layout.

If you’re accessing BorrowBox through a WebKit browser rather than the app, the issue might stem from browser zoom or compatibility—clearing the browser cache or updating to a supported browser like Chrome or Firefox often helps.

Could you try these steps and tell me which ones you’ve already applied or if any changes in behavior happen? We can then dig deeper!

Are you comfortable trying this now?

The page is still cut off top and bottom. This was the same on my previous loan. I'm using the App

Thank you for letting me know it's the same on your previous loan and you're using the BorrowBox app on Android. That helps narrow down the issue.

From what you described, the page being cut off at the top and bottom could be related to some banners or app UI elements overlapping the reading area, or a scaling issue with your device screen within the app.

Here are some steps you can try to address this:

1. Check for Banner or Overlay Elements: Sometimes BorrowBox displays banners (such as promotional or info messages) at the top and bottom of the screen, which may visually cut off the page content. Try tapping or swiping on those banners, if visible, to close or minimize them.

2. Adjust Reading Settings:
- Open the book in the app.
- Look for the text settings icon (often "Aa" or a gear).
- Reduce the font size slightly or adjust margins if possible. This can sometimes shift content back into view.
- If the app supports switching between fixed-layout and reflowable text modes, try toggling that.

3. Screen Display Settings:
- On your Android 10 device, go to Settings > Display > Display Size or Font Size.
- Try lowering the display size if it’s set to large; sometimes large display scaling truncates app content on smaller screens.
- Also check if “Full-Screen” or “Display Cutout” settings are enabled or disabled for BorrowBox in Settings > Apps > BorrowBox > Display if available.

4. App Update or Reinstall:
- Make sure your BorrowBox app is updated to the latest version via Google Play Store.
- If the problem persists, try uninstalling and reinstalling the app. This can resolve glitches including UI display issues.

5. Report the Issue:
- If none of these help, it might be related to a known app bug affecting some Android devices. You can report it directly to BorrowBox support at [email protected] with details about your device and app version.

A few users have discussed similar problems on forums where banners overlay the page and obscure the first or last lines1 .

Could you try adjusting the display settings and checking for app banners first? Let me know what you see, and we can take it from there.

Are you satisfied with this guidance so far?

The 1 tap solution suggested by the forum worked. Thank you

I'm so glad to hear that the one-tap solution worked for you! That simple tap in the middle of the screen is a handy little trick BorrowBox support sometimes recommends to refresh the reading view and clear any overlays or cutoffs, especially on Android devices2.

If you want, I can also point you to some useful tips and tricks videos or guides for getting the most out of the BorrowBox app, including how to customize your reading experience and troubleshoot common issues1.

Do you feel everything is displaying properly now? Is there anything else you'd like help with regarding BorrowBox or your device?