Hi there! I understand that you're having trouble opening magazines in the BorrowBox app and also cannot return them, while your ebooks are working fine. Let's try to get to the bottom of this together.

To start off, could you tell me if this problem happens with all magazines or just specific ones? Also, are you able to download magazines but just can't open or return them?

Meanwhile, here is a handy step-by-step to try:

1. Restart the App: Close BorrowBox completely on your Android device and then reopen it.
2. Check for Updates: Ensure your BorrowBox app is updated to the latest version available on your device, since updates often fix bugs.
3. Clear Cache: On Android 10, you can clear the app cache by going to Settings > Apps > BorrowBox > Storage > Clear Cache. This doesn’t delete your personal data and can solve quirky issues.
4. Sign Out and Back In: Sometimes logging out and back in refreshes your account data and fixes syncing issues.
5. Return via Web: If returning magazines within the app fails, some libraries allow returning items through the BorrowBox website on any browser. Can you check if that's an option for your library?
6. Reinstall the App: If nothing else works, uninstall and reinstall BorrowBox. If your borrowed items are tied to your account, they should still be there after signing back in.

If you have tried any of these steps already, please let me know so I can suggest more advanced fixes.

Also, sometimes magazine content can be affected by licensing or technical restrictions on certain devices or OS versions, though this is less common. I want to make sure it's not a server or account issue causing it.

Let me know how those steps go or if you have more info about the issue!

I've tried all but step 5

Thanks for letting me know you’ve tried all the steps except returning via the website (step 5). Since step 5 isn’t working for you, I want to help you dig a bit deeper.

Given your device is Android 10 with a WebKit browser environment, let’s try this approach:

1. Return Magazines Through BorrowBox Website:
- Open your preferred internet browser (e.g., Chrome) on your Android device.
- Go to the BorrowBox website at https://www.borrowbox.com
- Log in using your BorrowBox account credentials.
- Navigate to your loans or borrowed items section.
- Check if you can return the magazines there by selecting the return option.

Sometimes the app has glitches returning certain items, but the website might handle returns differently and work for you.

2. If that doesn’t work:
- Try using a desktop or laptop computer to log into BorrowBox’s website and return the magazines, if that option is available.
- Alternatively, try a different browser on your Android device, as sometimes browser compatibility issues affect web functions.

3. Check with Your Library:
- Some libraries have specific rules or system setups that can cause issues returning magazines.
- It’s worth contacting your library or their digital support to see if there are any current issues or advice.

4. Report the Issue:
- If returns fail both in the app and on the website, this might be a technical issue on BorrowBox’s server side or a bug.
- You can reach BorrowBox support via email at [email protected], explaining the issue and steps you’ve tried including device details.

Please try the website return option first and let me know how it goes! If it still doesn’t work, we will explore more options together. Are you comfortable giving that a try?

Tried chrome and duck browsers and couldn't log in, I noticed I wasn't asked for my library which I am asked when I reinstalled the app

Thanks for sharing that detail! It sounds like when trying to log in via Chrome or DuckDuckGo browsers, you're not being prompted to select your library, which is a required step during login in the app.

This could be causing the login failure because BorrowBox depends on identifying your library to authenticate your account correctly.

Here’s what we can try next:

1. Open BorrowBox Website in a Fresh Browser Session:
- Clear your browser cache and cookies for Chrome or DuckDuckGo on your Android device to remove any stored session data that might interfere.
- After clearing, visit https://www.borrowbox.com and see if the library selection prompt appears during login.

2. Try Incognito Mode:
- Open a private/incognito tab in your browser and attempt login again. Private mode often avoids caching issues that may block prompts like library selection.

3. Manually Connect to Your Library:
- Some users report that BorrowBox requires you to choose your library before entering username/password.
- On the BorrowBox website login page, look carefully for an option or drop-down menu to select or search your library before authenticating.
- If the library selection is missing, try entering the full library URL if your library provided one for direct login.

4. Check With Your Library:
- Since this step is specifically about your library’s login interface, contacting your library’s digital support might help clarify if any login URLs or methods have changed.

5. App Login vs. Web Login:
- Because the app prompts you for the library during setup, but the web isn’t, the app’s login flow could be more tailored to your library.
- While the website might use a generic login portal, your account could be tied to library-specific authentication that requires the app flow.

If these suggestions don’t solve the issue, it may be a temporary problem on BorrowBox’s web login system or something related to your specific library’s integration.

If you want, I can help you draft a message to send to BorrowBox support ([email protected]) or your library’s digital help desk explaining the login issue, including that you can log in through the app, but not via browsers where the library selection is missing.

Would you like me to assist you with that? Or do you want to try these browser steps first?