Hello! I'm Pierre, here to help with your MyWhoosh Link app password reset issue. To get started, could you tell me a bit more about what's happening? For instance:

- Are you not receiving the password reset email at all, or is there an error when you try to reset the password through the app or website?
- Have you tried using both the app and the MyWhoosh website to reset your password?
- Also, when was the last time you successfully logged in without issues?

Meanwhile, here are some straightforward steps to try:

1. Use the Official Password Reset Page:
Visit the MyWhoosh password recovery page directly through your browser on your Mac (OS X 10.15.7) at https://event.mywhoosh.com/auth/forgot-password. Enter your registered email to request a reset.

2. Check Your Email Inbox and Spam Folder:
Sometimes reset emails can get filtered into spam or junk folders.

3. Try a Different Browser or Clear Cache:
If you’re attempting this via browser on your Mac, try clearing your browser cache or switching to another browser (Safari, Chrome, Firefox). Sometimes old stored data can cause issues.

4. Reset via the App:
Within the MyWhoosh Link app, look for the “Forgot Password” option on the login screen and follow the prompts carefully.

If after these steps the reset still doesn’t work, it might be a system-side issue. In that case, emailing MyWhoosh support directly at [email protected] with your registered email address can prompt them to reset your password manually from their end1 6.

Let me know which steps you’ve tried, or if any of these need clarification. We’ll get this sorted out for you!

My whoosh computer app Ok. phone Link app not connecting

Thanks for sharing that your MyWhoosh Link app on your phone isn’t connecting while the desktop app works fine. Let’s work through some specific troubleshooting steps to get your phone’s Link app connected smoothly.

Since you’re using a mobile device, here’s a clear set of steps tailored for making sure the Link app connects properly:

1. Close the Link app completely on your phone to ensure no background issues.

2. Turn off mobile data to prevent interference:
- On your iPhone, you can do this by toggling off Cellular Data in Settings. Alternatively, enable Airplane Mode but then turn on Wi-Fi again.

3. Connect your phone to the same Wi-Fi network as the device running the main MyWhoosh app (your computer, in this case). Both devices must be on the same network for the Link app to communicate properly.

4. Open the MyWhoosh Link app first on your phone. Then launch the main MyWhoosh app on your computer/device.

5. If you have previously logged in on the Link app, try to log out and log back in within the Link app settings. Sometimes sessions get stuck which prevents connections1 5.

Also, double-check if the Link app on your phone has permission to use local network access and Bluetooth, as these settings can sometimes block connection.

If after this, the Link app still does not connect, please let me know if you see any error messages or if the app behaves in any particular way (e.g., freezes, just spins on connecting). That will help me guide you further.

Are you satisfied with this guidance so far?

the my whoosh link app - change password - is simply not sending link to email

Thank you for the additional detail that the MyWhoosh Link app's password reset is not sending the reset email. That helps narrow things down.

Since the reset email is not arriving, here are some tailored steps to try on your Mac and phone:

1. Check Spam/Junk and Promotions Folders: Sometimes the reset emails get filtered by your email provider, so please check all folders carefully.

2. Confirm Your Email Address: Make sure you are entering the exact email address registered with MyWhoosh. Typos or alternative emails can cause the email to go nowhere.

3. Try the Password Reset via Browser: On your Mac, open Safari or Chrome, then visit MyWhoosh’s official password reset page here:
https://event.mywhoosh.com/auth/forgot-password
Enter your email and try requesting the reset from there rather than the app itself.

4. Whitelist MyWhoosh Emails: Add the email domain (e.g., @mywhoosh.com) to your email safe sender list to prevent filtering.

5. Wait a Bit: Sometimes there is a delay in email delivery due to server processing or network hiccups; waiting 10-15 minutes may help.

6. If Still No Email: Contact Support Directly: Because this is likely a system-side issue with the password reset emails not triggering properly, I recommend emailing MyWhoosh support at [email protected]. Provide them with your registered email address and explain the reset link is not arriving. They can manually reset your password from their side and help you regain access1 7.

Let me know if you need help drafting that email or want me to guide you through other troubleshooting. Are you satisfied with this solution so far?

says recovery password sent, but it never arrives. nothing in spam

Thanks for letting me know that the password recovery email shows as "sent" but never actually arrives—even after checking spam and other folders. This situation points toward a few possibilities, so let's explore some focused next steps together:

1. Email Service Delays or Blocks: Sometimes mail servers—especially corporate or strict providers—can silently block or delay automated emails. I'd recommend trying a different email address if you have another registered or available, just to test if the reset email comes through there.

2. Check Email Filters or Rules: Since you're on a Mac, if you use the Apple Mail app or any other mail client, look at your mail rules or filters that might automatically archive or redirect messages from MyWhoosh.

3. Whitelist MyWhoosh Domain: Add "mywhoosh.com" to your email whitelist or safe sender list in your email provider's settings to reduce chances of blocking.

4. Try Password Reset on Browser: Even though you tried the app, open Safari (or another browser) on your Mac and go to https://event.mywhoosh.com/auth/forgot-password and request a reset from there. Sometimes the app’s reset function behaves differently than the web version.

5. Reach Out for Manual Assistance: Since the system does say the email was sent but it never arrives, this may be a system-side email delivery issue. MyWhoosh support can reset your password manually for you. You can email [email protected] from your registered email address, explain the problem clearly, and request a manual reset. They have helped others this way successfully1 2.

If you'd like, I can help you draft that email or check anything else with you. How does this plan sound? Are you satisfied with the next steps I’ve outlined?