Hi! I understand you're having trouble downloading videos with the Phoenix app on your Android 10 device using the WebKit browser. To help you better, could you please tell me a bit more:
- Are you trying to download videos directly inside the Phoenix app, or via the Phoenix browser?
- Is there any specific error message when you try to download?
- Have you previously been able to download videos successfully on this device with Phoenix?
- Are you on Wi-Fi or mobile data?

Once I know a bit more, I can guide you through some tailored steps. Meanwhile, I’ll offer some general troubleshooting steps that often resolve download issues:

1. Check App Permissions:
Ensure the Phoenix app has permission to access storage on your device, which is necessary to save downloaded videos. Go to Settings > Apps > Phoenix > Permissions and enable storage access if disabled.

2. Check Internet Connection:
Make sure your connection is stable. Try switching between Wi-Fi and mobile data to see if that helps.

3. Clear App Cache & Data:
Sometimes, app data can get corrupted. Go to Settings > Apps > Phoenix > Storage > Clear Cache and Clear Data. Restart the app afterward.

4. Update the Phoenix App:
Check the Google Play Store for any available updates. An older version might have bugs affecting downloads.

5. Ensure Enough Storage Space:
Verify your device has sufficient free storage space to save the videos.

6. Avoid Download Restrictions:
Some countries or networks put restrictions on video downloads, or the app may require use on Wi-Fi for large files.

If these steps don’t resolve the issue, please provide the details I asked earlier, and we can try more specific solutions. Also, note there have been reports about download settings conflicting with Google Play policies, so double-check that your app isn't restricted by any device or account settings2.

Are you satisfied with these initial steps, or would you like me to help you dig deeper?