Hi! I’m Grace. I understand your Wizard of Oz Magic Match 3 app won’t play on your Kindle device. Let’s work through this together to get you back to matching those magical gems!

To start, could you tell me if the app shows any error messages or does it just freeze or close? Also, do you have a stable internet connection when you try to play the game?

Here are some step-by-step troubleshooting steps tailored for your Kindle (Android OS 9):

1. Check Internet Connection: The game requires internet to load properly. Please make sure your Wi-Fi or cellular data is on and working.

2. Restart Your Device: Sometimes a quick reboot clears temporary glitches. Power off your Kindle, wait about 30 seconds, then turn it back on.

3. Force-Close the App and Relaunch:
- Go to Settings > Apps > Wizard of Oz Magic Match 3.
- Tap “Force Stop” to close the app completely.
- Open the game again.

4. Clear Cache (if possible):
- In Settings > Apps > Wizard of Oz Magic Match 3, select “Storage.”
- Tap “Clear Cache” to remove temporary files that might cause issues.

5. Check for App Updates:
- Open the Amazon Appstore (or Google Play Store if you use it).
- Search for Wizard of Oz Magic Match 3 and update the app if an update is available.

6. Reinstall the App:
- If the above doesn’t work, uninstall the app.
- Restart your device.
- Download and install the game again fresh.

Since your device is Kindle with Android 9, these steps should help resolve common loading or play issues1 6.

Could you please try these steps and let me know what happens? If the problem continues, I’m here to dig deeper! Are you satisfied with the solution I provided so far?

It is loading then turns off

Thank you for sharing that the game starts loading but then crashes by turning off. That detail helps narrow down the issue.

Since your Kindle with Android 9 is attempting to load the game but the app closes unexpectedly, here are some more in-depth steps we can try to fix the crashing issue:

1. Check for Game Updates:
Sometimes crashes occur because the app version is outdated or incompatible. Please go to the Amazon Appstore on your Kindle, search for Wizard of Oz Magic Match 3, and update it if available. Having the latest version ensures bug fixes are included.

2. Clear App Data (More than cache):
Clearing the app data resets the game’s stored information and can resolve corrupted files causing crashes. To do this:
- Go to Settings > Apps > Wizard of Oz Magic Match 3
- Tap “Storage”
- Tap “Clear Data” (This may delete locally saved progress, so ensure your game is connected to Facebook or another cloud service to backup your progress if possible)
- Then try launching the game again.

3. Free Up Device Storage:
Low device storage can cause app crashes. Check your Kindle storage and free up space by deleting unused apps or files if it’s low.

4. Disable Battery Optimization for the Game:
Sometimes Android’s battery-saving features stop background processes necessary for games.
- Go to Settings > Battery > Battery Optimization
- Find Wizard of Oz Magic Match 3 and set it to “Not optimized” or “Don’t optimize.”

5. Test While Connected to a Different Network:
If your internet connection has intermittent issues or slow speeds, it could cause the game to crash mid-loading. Try switching to a different Wi-Fi network or cellular data if possible.

If after trying these the app still crashes at loading, this might be a known technical problem or a compatibility issue more specific to your device model or OS version.

Let me skim recent reports... It appears that some players have reported similar crashes and solutions often involve updating the app or reinstalling after clearing data. Ensuring your game progress is backed up before clearing data is key to avoid loss2 7.

Could you please try these steps and let me know how it goes? If it still crashes, I’ll assist you further or help escalate to higher-level support. Are you satisfied with the solution so far?