Hi there! I see you're having trouble with your USAA DriveSafe app not working on your iPhone with iOS 18.6. Can you tell me a bit more about what's happening? For example, is the app not opening at all, crashing, failing to record drives, showing an error message, or something else?

While I wait for your details, I can suggest some common quick fixes that often help with DriveSafe app issues:

1. Force close and reopen the app: On your iPhone, swipe up from the bottom and hold, then swipe the USAA DriveSafe app off the screen to close it completely. Then open it again.

2. Restart your iPhone: Sometimes a clean restart clears temporary glitches.

3. Check App Permissions: Make sure location services and other necessary permissions are enabled for the app. You can check this in:
- Settings > Privacy & Security > Location Services > USAA DriveSafe > Set to "Always" or "While Using the App."
- Also check Background App Refresh is enabled in Settings > General > Background App Refresh.

4. Update the app: Open the App Store and check if there is an update available for USAA DriveSafe. The latest versions often fix bugs.

5. Reinstall the app: If problems persist, uninstall the app and reinstall it from the App Store. Be sure you have your login info handy.

If the app shows a specific error code or message, please share it with me. This will help narrow down the cause.

Are you able to try these steps? Let me know what happens, and I can guide you through advanced troubleshooting if needed!

App says that it has technical issues and that I shouldn’t delete the app but it has been down since May 16

Thanks for sharing that message about technical issues and that the app has been down since May 16. It sounds like an ongoing problem beyond typical device troubleshooting.

From what I see, the USAA DriveSafe app has experienced technical difficulties reported by multiple users, and USAA has been working on a resolution as recently as late May1. The message you see advising not to delete the app aligns with USAA's guidance, as deleting may cause loss of data or inability to recover your progress.

Since the app issue is on USAA’s side and not related to your device or settings, here’s what I recommend:

1. Keep the app installed: Just as the app advises, avoid uninstalling it for now to preserve your data.
2. Check for official updates frequently: Monitor the App Store for DriveSafe app updates that might fix the issue.
3. Stay informed: Visit USAA’s official support pages or trusted forums (like the Reddit link above) for status updates.
4. Contact USAA Support: You may want to reach out directly to expedite information or possible workarounds. You can email them at [email protected] or call their member services for specific guidance.

Would you like help drafting a message to USAA support, or are there any other symptoms or issues with the app you’re seeing? I’m here to assist! Are you satisfied with this direction so far?