Hi there! I see you're having trouble with the USAA DriveSafe app not connecting. Let's get this sorted out. To start, could you tell me a bit more about what you're experiencing? For example, is the app not opening at all, not detecting your trips, or maybe it's stuck on a connecting screen? Also, are you seeing any error messages?

Meanwhile, here are some common quick checks you can try since you’re on an Android device with version 15:

1. Check Permissions: Make sure the app has permission to access your location, motion and fitness data, and is allowed to run in the background. Sometimes, these permissions get disabled and prevent the app from working properly.
- Go to your device Settings > Apps > USAA DriveSafe > Permissions, and confirm location and sensors permissions are enabled.
- Also, enable background activity or background data for this app if your system has battery optimization that might block it.
2. Enable App Background Refresh: The app may need to refresh data in the background to track your trips accurately.
3. Restart the App and Device: Close the app completely and relaunch it. If still no connection, try rebooting your phone to clear any temporary glitches.
4. Internet Connection: Verify you have a stable internet connection, either via Wi-Fi or cellular data.
5. App Updates: Ensure the USAA DriveSafe app is updated to the latest version through the Google Play Store.

If you’ve already tried those, let me know what steps you’ve taken, and we can dive into some more advanced troubleshooting. Also, does the problem happen every time you try, or just occasionally?

Looking forward to your reply so we can get your app connected again!