Hi there! I understand your USAA SafeDrive app stopped working around May 15, 2026, and I’m here to help get it back on track. To better assist you, could you let me know what exactly happens when you try to open the app or use it? For example, do you see an error message, does it freeze, crash, or simply won’t open?

Meanwhile, I can share some initial troubleshooting steps that have helped others experiencing similar issues recently:

1. Check for app updates: Sometimes an outdated version causes problems. Please open the Microsoft Store (since you’re on Windows 10 with a WebKit browser) and check if there is an update available for the USAA SafeDrive app, then install it.

2. Restart your device: This can often solve minor software glitches.

3. Clear app cache or data: On Windows, you can go to Settings > Apps > Apps & features, find USAA SafeDrive, click on it, choose Advanced options, and then click "Reset." This clears any problematic temporary data but won’t delete your app.

4. Check your internet connection: Make sure you have a stable internet connection, as the app needs connectivity to function properly.

5. Reinstall the app: If none of the above steps work, uninstall the USAA SafeDrive app and reinstall it from the Microsoft Store.

If you have already tried any of the steps above or the problem is different, please let me know. Also, I came across some recent user reports indicating USAA DriveSafe app was experiencing technical difficulties around late May 2026, and USAA was working on a fix1. If your issue is related to a broader outage, it might resolve soon with an update.

Would you please let me know what you’ve tried so far and any error messages you might have seen? That way, I can guide you more precisely.