[CVS Pharmacy] App tells me that CVS.com is not available to customers or patients who are located outside of the US

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Barbara Berkey
2 days ago In CVS Pharmacy
App tells me that CVS.com is not available to customers or patients who are located outside of the US

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Grace Wilson

Grace coordinates cross-functional teams to deliver software on time. She’s also...

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2 days ago

Hi! I see you’re encountering a message saying CVS.com isn’t available outside the U.S. Could you tell me a bit more about when and how this message appears? For instance, are you trying to access CVS.com or the CVS Health app from outside the U.S., or are you using a VPN or a network that might indicate a non-U.S. location?

Generally, CVS.com restricts access to customers or patients outside the United States or its territories due to privacy and legal regulations, including HIPAA (health information protection laws). The site and app's services are intended only for users within the U.S.2 3.

If you are physically outside the U.S., this is the reason you’re seeing the message. If you are inside the U.S. but still get this error, it might be due to using a VPN or a network that routes your connection through another country, causing the system to think you are abroad. In that case, turning off the VPN or switching networks could help.

Let me know more about your situation, and I’ll guide you through the best steps!

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