Hi! I understand that your CVS Health app is showing zero prescriptions, and you're unable to refill them. Let me help you get this sorted out.

To start, may I ask a couple of questions?
- Have you recently created or logged into your CVS account on the app?
- Were your prescriptions previously visible in the app but suddenly disappeared?
- Do you manage prescriptions for family members as well through your account?

This information helps me guide you better.

In the meantime, here are some common steps to resolve this:

1. Verify You're Logged into the Correct Account
Make sure you are signed into the CVS app with the account linked to your prescriptions.

2. Check Prescription Management Settings
Sometimes prescriptions might not be attached to your account. Go to the app's Manage Prescriptions or Manage Family Members section and confirm that your prescription records are linked there. If not, you might need to add them manually by entering the prescription number or contacting the pharmacy.

3. Refresh or Reinstall the App
Logging out and back in often triggers re-sync. If that doesn't work, try uninstalling the CVS app and then reinstalling it to refresh your data.

4. Confirm with Your Pharmacy
Occasionally, prescriptions may not appear if they aren't fully processed or linked to your profile yet. Calling or visiting your CVS pharmacy to verify your prescription status and its attachment to your account can help.

5. Check for Pending Verifications
Sometimes, you might need to complete a two-step verification or identity confirmation process when managing prescriptions online.

If you would like, I can guide you step-by-step through the account and prescription management sections on your Windows device using the WebKit browser. Would you prefer that?

Also, if these steps don’t resolve the issue, I can provide you with CVS Customer Care contact details for direct assistance.

Are you comfortable trying these steps now? Let me know!