Hi! I’m Benjamin Carter. I understand your CVS Health app is completely non-functional after the recent update. Let’s get to the bottom of this together.

To start, could you please tell me what exactly happens when you try to open or use the app? For example, do you get any error messages, does it crash immediately, or does it just stay stuck on a loading screen? Also, have you tried any fixes so far?

In the meantime, here are some effective initial steps tailored for an Android 10 device with a WebKit browser:

1. Clear App Cache and Data: Sometimes after an update, old temporary files can cause issues.
- Go to your device’s Settings > Apps > CVS Health app.
- Tap Storage.
- Select Clear Cache first, then Clear Data (note: this will require you to log back in).

2. Restart Your Device: After clearing the cache and data, reboot your phone before reopening the app.

3. Check Internet Connection: Make sure you have a stable Wi-Fi or cellular connection, as app functions depend on internet access.

4. Reinstall the App: If the app still won’t work, uninstall it completely, then reinstall from the Google Play Store to ensure you have a fresh copy of the latest version.

If these steps don’t resolve the issue, there might be a server-side problem affecting some users after the update, or a compatibility glitch with the Android 10 version. In that case, I can help you escalate or check for known issues.

Would you like to try these first, and then let me know what happens? This will help me guide you more precisely.

Are you satisfied with starting here?